Samuel Silva
Fleet,Hampshire
Summary
A detail-oriented professional with a robust skill set in cash handling, customer service, and payment processing. Demonstrates clear communication and punctuality, ensuring efficient operations and client satisfaction. Proficient in risk assessment and management, valuation, credit analysis, and financial modelling. Utilises Microsoft Excel, PowerPoint, and Word to enhance decision-making processes. Committed to leveraging financial literacy and emotional intelligence to drive organisational success.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waiter
Daniele Sicilian Restaurant
Farnham, Hampshire
01.2025 - Current
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Handled payment transactions to guarantee smooth customer checkout process.
- Relayed feedback from customers to management for continuous improvement.
- Remained calm under pressure, ensuring better performance during peak hours.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Waiter
The Crab and Anchor
Farnborough, Hampshire
10.2022 - 09.2024
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Explained dish components clearly to inform customers' decisions.
Education
A-Levels - Economics
The Sixth Form College
Farnborough, Hampshire 09.2024 -
A-Levels - Mathematics
The Sixth Form College
Farnborough, Hampshire 09.2024 -
Certificate of Higher Education - Business
The Sixth Form College
Farnborough, Hampshire 09.2024 -
Skills
- Cash handling
- Customer Service
- Payment Processing
- Clear communication
- Punctuality
- Risk assessment
- Risk management
- Valuation
- Credit analysis
- Reading comprehension
- Forecasting
- Financial modelling
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Decision-making
- Financial Literacy
- Emotional Intelligence
Certification
Goldman Sachs - Risk Job Simulation
Step Inside Accountancy: Virtual Work Experience with ICAEW
Citi - Investment Banking Job Simulation
HSBC - Global Banking & Markets Job Simulation
Timeline
Waiter
Daniele Sicilian Restaurant
01.2025 - Current
A-Levels - Economics
The Sixth Form College
09.2024 -
A-Levels - Mathematics
The Sixth Form College
09.2024 -
Certificate of Higher Education - Business
The Sixth Form College
09.2024 -
Waiter
The Crab and Anchor
10.2022 - 09.2024