Marek Sebest
Spišská Nová Ves ,Slovakia
Summary
Dedicated Waiter delivering exceptional customer experiences through attentive service and clear communication. Demonstrates flexibility and teamwork in fast-paced environments, ensuring timely order processing and satisfaction. Maintains high hygiene standards, fostering a safe and welcoming dining space.
Collaborative Waiter skilled in supporting team dynamics and enhancing operational efficiency during peak service hours. Engages customers with a friendly demeanour, accurately takes orders, and resolves queries to improve overall dining experiences. Focused on maintaining cleanliness and adherence to health regulations.
Motivated professional with a strong commitment to providing outstanding customer service in various roles. Adapts quickly to the demands of a busy restaurant environment, demonstrating teamwork and effective communication. Eager to contribute to team success and enhance guest satisfaction through proactive engagement.
Friendly and approachable, with knack for creating positive customer experiences. Excellent at multitasking and maintaining composure under pressure. Clear and effective communicator, adept at building rapport with diverse clientele. Eager to contribute to collaborative team environment.
Hospitality professional with hands-on experience in providing exceptional customer service, managing orders, and ensuring guest satisfaction. Adept at maintaining clean and organised dining environment, handling cash transactions, and collaborating with team members to deliver smooth service.
Overview
5
5
Languages
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Waiter
Tatry Moutian Resorsts a.s.
Jasna, Slovakia
11.2025 - 03.2026
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Removed discarded trash and used dishes from customer tables.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Suggested menu items and related beverages matching guest preferences.
- Checked accuracy of completed orders and delivered to customers at tables.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
Waiter
KVP gastro a.s.
Prague, Czech republic
09.2014 - 09.2022
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Removed discarded trash and used dishes from customer tables.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Suggested menu items and related beverages matching guest preferences.
- Checked accuracy of completed orders and delivered to customers at tables.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Utilised knowledge of food and wine pairings to offer suggestions, enhancing customers' dining experiences.
- Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
- Assisted in the planning and execution of special events and functions, providing exceptional service to large groups.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
- Operated POS register to input orders and process customer payments.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Fostered a positive and collaborative working environment, contributing to team morale and overall restaurant success.
- Compiled feedback from customers to provide to management, aiding in the improvement of service and menu offerings.
Restaurant Sonata
Sonatka s.r.o
Spišská Nová Ves , Slovakia
01.2015 - 06.2018
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Bartender
LA coca club s.r.o.
Spišská Nová Ves , Slovakia
06.2011 - 08.2014
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
Education
Hospitality management
09.2019 - 06.2020
Hospitality management
09.2014 - 01.2018
Skills
- My sklils are flexibilty, comuicatian, experince from Job with executives Im responsile Can learn fast
- Customer service
- Team collaboration
- Clear communication
- Problem solving
- Time management
- Food safety compliance
- Order processing
- Menu knowledge
- Payment handling
- Event coordination
- Conflict resolution
- Fast-paced adaptability
- Upselling techniques
- Hygiene standards
- Customer engagement
- Teamwork
- Patience under pressure
- Table service
- Order taking
- Patient and calm nature
- Table clearing
- Punctuality
- Safe food handling
- Positive and approachable
- Cleaning and sanitation
- Cleanliness and hygiene
- Table setting
- Efficient under pressure
- Customer service-oriented
- Multitasking efficiency
- Listening attentively
- Cash handling
- Highly responsible and reliable
- Attentive
- Health and safety standards
- Food safety awareness
- Cleaning procedures
- Table setting standards
- Memory for orders
- Complaint handling
- Customer feedback handling
- Cleaning requirements
- Dining customer service
- Hygiene and cleanliness protocols
- Table management understanding
- Food safety understanding
- Health and Safety regulations
- Menu memorisation
- Precise order taking
- Cash handling accuracy
- Table check-ins
- Empathy towards customers
- Serving techniques
- Kitchen staff coordination
- Food hygiene protocol
- Friendly disposition
- Payment Processing
- Takeaway order preparation
- Interpersonal skills
Languages
German
Beginner
A1
English
Advanced
C1
Czech
Proficient
C2
Slovak
Proficient
C2
Russian
Intermediate
B1
Hobbies
- My hobbies are šport,traveling ,reading books,booking.
Timeline
Waiter - Tatry Moutian Resorsts a.s.
11.2025 - 03.2026
Hotelová Akademia - , Hospitality management
09.2019 - 06.2020
Restaurant Sonata - Sonatka s.r.o
01.2015 - 06.2018
Inštitúte od hospitality management - , Hospitality management
09.2014 - 01.2018
Waiter - KVP gastro a.s.
09.2014 - 09.2022
Bartender - LA coca club s.r.o.
06.2011 - 08.2014