Samuel Ojiako
Paisley,Renfrewshire
Summary
Dedicated professional with expertise in responsive communication and decision-making under pressure. Proficient in Microsoft Office and skilled in handling sensitive information, ensuring company policy enforcement and exceptional customer service. Adept at CCTV operation, demonstrating initiative and resourcefulness in all tasks. Committed to leveraging skills for career advancement while maintaining high standards of service and security.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Security officer
securitas
glasgow, city of glasgow
10.2022 - 05.2024
- Monitored CCTV to detect and report suspicious activities, enhancing overall site security.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Verified visitor identification to ensure security and prevent unauthorised entries.
- Patrolled premises regularly, contributing to a safe work environment.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Drafted incident reports that identified trends, informing updates to security protocols.
- Trained new members of the security team, raising overall team performance levels.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Communicated with fellow officers to facilitate seamless shift changes.
Customer service advisor
Lloyds Banking Group
GLASGOW, Glasgow City
01.2022 - 09.2022
- Exceeded KPI targets when providing customer support via phone, email and chat.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled requests with friendly, knowledgeable service and support, consistently receiving positive customer feedback.
- Managed complex customer issues to successful resolution.
- Coordinated with teams to swiftly resolve complex client issues.
- Managed daily influx of customer calls to ensure efficient issue resolution.
- Built rapport with clients through empathetic handling of concerns.
- Guided customers through troubleshooting processes, ensuring clarity and patience.
- Provided detailed information about products and services to potential customers.
Education
NVQ Level 5 - Barbering
City of Glasgow College
Glasgow 08.2024 - 06.2025
Higher National Diploma - Exercise Fitness and Health
City of Glasgow College
Glasgow 08.2018 - 06.2021
Skills
- Responsive communication
- CCTV operation knowledge
- Microsoft office mastery
- Decision-Making under stress
- Company policy enforcement
- Customer service dedication
- Sensitive information handling
- Microsoft office mastery
- Responsive communication
- Communication proficiency
- Decision making under pressure
- Initiative taking
- Resourcefulness
Affiliations
- Outdoor Fitness
Certification
- CCTV
- SIA
- Door Supervisor
- First Aid at work
- Full UK manual Driving License
Languages
English
Native
German
Advanced (C1)
Italian
Advanced
Timeline
NVQ Level 5 - Barbering
City of Glasgow College
08.2024 - 06.2025
Security officer
securitas
10.2022 - 05.2024
Customer service advisor
Lloyds Banking Group
01.2022 - 09.2022
Higher National Diploma - Exercise Fitness and Health
City of Glasgow College
08.2018 - 06.2021