Betty Twum Weah
Dagenham,UK
Summary
Security professional with extensive experience in public safety checks, crowd control, and adherence to security protocols. Proficient in Microsoft Office, Aspen, MATLAB, and AutoCAD, with strong communication and public relations skills. Skilled in operating security equipment, conducting body searches, and enforcing policies while maintaining integrity. Committed to enhancing organizational safety protocols and ensuring a secure environment through effective decision-making and health compliance.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Security Officer
Heathrow
London, Middlesex
2023.01 - 2026.04
- Assist customers with queries and provided information regarding services available at Heathrow.
- Develop communication skills by responding to passenger inquiries and directing them to appropriate resources.
- Conduct thorough identification checks for staff and passengers to ensure secure access to restricted areas.
- Patrol premises regularly to maintain a safe environment for all individuals present.
- Operate security equipment, including metal detectors and x-ray machines, to prevent illegal items from entering the airport.
- Monitor access control systems to uphold security protocols effectively.
- Collaborate with other security officers during shift changes to ensure seamless operations.
- Recorded incidents and relevant details in the security logbook for reference and accountability.
- Demonstrated effective communication and interpersonal skills while engaging with both staff and passengers.
Student
Fantasy Wings
London, Royal Borough of Kensington and Chelsea
2022.01 - 2023.01
- Obtained CPD-certified certificate of completion.
- Assisted in developing communication skills relevant to aviation.
- Engaged with representatives from British Airways and various aviation sectors.
Customer Service Advisor
Glide
Birmingham, West Midlands
2021.01 - 2021.01
- Assisted customers with queries regarding payments and refunds.
- Provided support for broadband issues and login difficulties.
- Interacted effectively with students, colleagues, and company agents.
- Logged customer complaints and facilitated corrective actions.
- Recorded and updated customer data accurately.
- Delivered information about products and services to potential customers.
Steward
Spears Security
Birmingham, UK
2018.01 - 2020.01
- Assisted in conducting searches at stadiums during football matches.
- Supported time management and planning skills to ensure smooth operations.
- Promoted health and safety of spectators while maintaining a secure environment.
Education
BEng (Hons) - Chemical Engineering
Aston University
Birmingham, UK 2017.01 - 2023.01
Diploma - Applied Science
Stratford Campus, Newham College of Further Education
East London, UK 2014.01 - 2016.01
Higher certificate of education - WASSCE
Pentecost Senior High School (PENSEC)
Koforidua, Ghana 2011.01 - 2013.01
Skills
- Access control system knowledge
- Adherence to security procedures
- Alertness and awareness
- Anti-Terrorism tactics
- Baggage inspection techniques
- Biometric systems operation
- Body search protocols
- Communication proficiency
- Communication skills
- Company policy enforcement
- Conflict resolution skills
- Crowd control strategies
- Cultural awareness
- Customer Service
- Customer service commitment
- Decision-Making under stress
- Ethical conduct upholding
- Health and Safety Compliance
- ID verification process
- Integrity maintenance
- MATLAB and AutoCAD skills
- Metal detector operation
- Microsoft Office proficiency
- Microsoft office mastery
- Patrolling expertise
- Personal protection measures
- Property protection capabilities
- Public area safety checks
- Public relations skills
- Report-writing
- Responsive communication
- Safety inspections
- Security equipment handling
- Security protocols familiarity
- Self-Defense training
- Spanish communication (beginner)
- Team collaboration
Weapon detection
- X-ray screening expertise
References
- Saima, Majeed, saima.majeed@heathrow.com, Heathrow Airport, Hounslow, Middlesex, TW6 2GX
- Anisa, Mahomed, Lecturer in Chemical Engineering, a.mahomed2@aston.ac.uk, +441212044891, Aston University, Aston Triangle, Birmingham, UK, B4 7ET
Accomplishments
- Member of the Aston Basketball Club
- Awarded Aston Excellence Scholarship
- Awarded Outstanding Performance award
- Member of the Aston Jiu Jitsu Club
- Awarded Action Counters Terrorism Certificate
- Student Mentor Three Years in a Row
- CPD-certified certificate of completion at Fantasy Wings
Affiliations
- Crocheting, Drawing, Learning new skills and being creative.
Certification
Ø Awarded Outstanding Performance award
Ø Awarded Action Counters Terrorism Certificate
Ø Student Mentor Three Years in a Row
Ø CPD-certified certificate of completion at Fantasy Wings
Languages
English
Native
Twi
Intermediate
Spanish
Beginner
Timeline
Security Officer
Heathrow
2023.01 - 2026.04
Student
Fantasy Wings
2022.01 - 2023.01
Customer Service Advisor
Glide
2021.01 - 2021.01
Steward
Spears Security
2018.01 - 2020.01
BEng (Hons) - Chemical Engineering
Aston University
2017.01 - 2023.01
Diploma - Applied Science
Stratford Campus, Newham College of Further Education
2014.01 - 2016.01
Higher certificate of education - WASSCE
Pentecost Senior High School (PENSEC)
2011.01 - 2013.01