Summary
Overview
Work history
Education
Skills
Languages
Timeline

Ali sharifi

City of London,City of London

Summary

I am a highly Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. I Specialise in quality, speed and performance improvements. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Customer service advisor

prince motors
City of London, kingsbury
07.2019 - 09.2021

1. Customer Assistance and Communication: Greet customers warmly and assist them in a friendly and professional manner. Act as the first point of contact for customers, both in-person and over the phone. answering any inquiries over the phone regarding pricing and any other questions.

2. Team Collaboration: Collaborate with other departments such as sales, finance, and service to ensure a cohesive and integrated customer experience and a smooth workflow at the workplace. Participate in team meetings and training sessions to stay informed about dealership policies and procedures.


3. Follow-Up: Conduct follow-up communication with customers to gather feedback and ensure satisfaction. Remind customers of upcoming service appointments and notify them of promotions or special offers.


4. Documentation and Record-Keeping: Maintain accurate and organized customer records, including contact information, preferences, and service history. Ensure all paperwork and documentation related to vehicle sales, customer information and service are completed accurately and filed appropriately.
Education

Education

GCSEs -

Kingsbury High School, London
09.2018 - 06.2023
  • English 4
  • Maths 4
  • Biology 5
  • Chemistry 5
  • Physics 4
  • Religious studies 5

Skills

    One of my skills Is adaptability for example successfully adjusting to a change in my school schedule by managing time and priorities


    Another one of my skills Is teamwork for example collaborating with colleagues on a project, Contributing ideas and valuing diverse opinions to achieve a shared objective


    One other skill of mine Is having Initiative, One example of this is taking the lead on projects without being explicitly instructed and also seeking additional responsibilities


    Another main skill of mine Is communication skills For example, expressing ideas In team meetings on how to overall improve, Writing clear and concise emails or explaining complex concepts this could be to patients or colleagues

Languages

English
Fluent
Persian
Fluent

Timeline

Customer service advisor - prince motors
07.2019 - 09.2021
Kingsbury High School - GCSEs,
09.2018 - 06.2023

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