Sri Hrashitha Dandamudi
London,North Yorkshire
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Customer service advisor
Khaadi
London, Hammersmith and Fulham
2026.04 - Current
- Provided accurate information and guidance to customers while maintaining high standards of customer service.
- Handled customer complaints and difficult situations professionally, working towards positive resolutions.
- Responded to customer enquiries via telephone, email and face-to-face interactions regarding products, orders, returns and deliveries.
- Collaborated with colleagues to ensure customer issues were resolved promptly and efficiently.
- Demonstrated strong communication skills when dealing with customers from diverse backgrounds.
- Worked effectively in a fast-paced retail environment while meeting service standards and sales targets.
- Maintained accurate customer records and processed transactions using company systems.
Ophthalmic assistant
Lalitha Super Speciality Hospital
Guntur, Andhra Pradesh, India
2024.09 - 2025.09
- Guided patients through cataract surgery process, enhancing their understanding of treatment options and care packages.
- Clarified surgical procedures, costs, and post-operative care instructions, ensuring patients felt informed and prepared.
- Addressed patient enquiries and concerns face-to-face and by telephone, fostering a reassuring environment for patients.
- Worked closely with consultants and clinical staff to coordinate appointments and treatment plans.
- Maintained accurate patient records and handled confidential medical information in line with hospital procedures.
- Supported elderly and vulnerable patients, demonstrating empathy, patience and excellent communication skills.
- Assisted in managing administrative tasks and ensuring patient documentation was completed accurately.
- Recorded customer communications to maintain proper documentation.
Education
Bachelor of Science - Computer Science and Engineering
Vignan's Nirula Institute of Technology and Science.
Guntur,India 2020.01 - 2025.01
Master of Science - Data Science
University of East London
City of london 2025.09 -
Skills
Customer Service Excellence
Handling Complex Customer Enquiries
Complaint Resolution & Conflict Management
Telephone and Written Communication
Data Entry & Record Management
GDPR & Confidentiality Compliance
Attention to Detail & Accuracy
Time Management & Prioritisation
Problem Solving & Decision Making
Working to Targets and Service Levels
Microsoft Office (Word, Excel, Outlook)
Multi-System Working
Teamwork & Knowledge Sharing
Timeline
Customer service advisor
Khaadi
2026.04 - Current
Master of Science - Data Science
University of East London
2025.09 -
Ophthalmic assistant
Lalitha Super Speciality Hospital
2024.09 - 2025.09
Bachelor of Science - Computer Science and Engineering
Vignan's Nirula Institute of Technology and Science.
2020.01 - 2025.01