Samuel James
Gloucester,United Kingdom
Summary
Dynamic and detail-oriented professional with expertise in operating systems and cloud infrastructure, complemented by strong organisational skills and team collaboration abilities. Proficient in Excel and database management, with a solid foundation in basic coding. Skilled in firewall diagnostics, mobile device configuration, and antivirus solutions. Committed to leveraging technical skills to drive efficiency and innovation within IT environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Customer Assistant
Tesco Superstore
Gloucester, Gloucestershire
08.2021 - Current
- Maintained cleanliness of station to enhance customer experience.
- Stocked shelves regularly for easy access to products.
- Monitored CCTV system to deter thefts and vandalism.
- Managed high-pressure situations to ensure customer satisfaction during peak hours.
- Assisted in visual merchandising to attract footfall and improve store appearance.
- Promptly addressed queries and concerns, improving customer relations.
- Checked fuel levels frequently to prevent supply shortages.
- Organised workspace for efficient operation of checkout area.
Python developer
Ruggies Inc
Remote
02.2025 - 04.2025
- Streamlined task automation via smart contracts (Solidity) for crypto project facilitating seamless reward collection using Python, HTML, JS.
- Troubleshot technical issues swiftly, ensuring minimal downtime.
- Integrated third-party APIs into existing software to improve functionality.
Network Manager
Croydex
Andover, Hampshire
03.2017 - 08.2018
- Diagnosed hardware and software issues through advanced root-cause analysis techniques.
- Completed remote repairs to optimise system performance.
- Executed company-wide migration from Windows XP to Windows 7, upgrading over 150 users to Windows 10.
- Implemented firewalls, series switches, and security appliances to enhance network security.
- Monitored and resolved over 1,000 trouble tickets for timely issue resolution.
- Collaborated with sales, marketing, and support teams to ensure on-time product launches.
- Built and installed server systems into racks for efficient space utilisation.
- Inspected temperature sensors to ensure operational health of servers and network devices.
IT Administrator | 1st, 2nd and 3rd Line Support
Croydex
Andover, Hampshire
04.2016 - 03.2017
- Being first point of call for all IT issues Logging faults and managing response times
- Diagnosing and resolving problems efficiently
- Maintaining the integral security of business networks
- Ensuring all hardware operates at its optimum level with latest updates and patches
- Distributing relevant jobs to junior staff members and providing support when required.
Cloud Ops Developer
SBAT LTD
Andover, Hampshire
10.2015 - 01.2016
- Executed integration processes within cloud environments.
- Monitored applications, rectifying bugs to enhance performance.
- Performed DevOps across Linux, Mac, and Windows platforms.
- Developed code and designed continual updates for improved functionality.
- Completed load and performance testing of complex systems to ensure reliability.
- Focused on automation and integration to streamline workflows.
Night Stock Assistant
Tesco
Andover, Hampshire
09.2015 - 10.2015
- Primarily responsible for stock and filing shelves with new products
- Accepting and checking mail and deliveries
- Providing excellent customer service at all times
- Helping customers and answering customers queries when needed
- Flattening unused boxes and packaging and disposing of it correctly
Night Admin/Manager
Reed Employment
Andover, Hampshire
04.2015 - 09.2015
- Executed clerical and administrative tasks to support operational efficiency.
- Maintained comprehensive filing systems and managed diaries effectively.
- Coordinated dispatch of drivers with accurate documentation.
- Provided first-line support for van and driver-related issues.
Data Entry Clerk
Reed Employment
Andover, Hampshire
10.2014 - 12.2014
- Processed and cleaned data in a high-paced office environment.
- Accurately entered customer names, addresses, and financial details.
- Identified and rectified entry errors to maintain data integrity.
- Lifted files and boxes containing paper records for organisation.
- Maintained logs of activities and completed tasks.
- Ensured documents adhered to required quality standards.
- Performed various administrative tasks, including photocopying and filing as needed.
Education
GCSES -
Winton
09.2006 - 07.2011
Practitioners diploma - ICT Level 2
Andover College
01.2011 - 01.2012
Skills
- Team collaboration
- Organizational skills
- Operating systems expertise
- Cloud infrastructure knowledge
- Basic coding skills
- Excel and database proficiency
- Firewall diagnostics
- Mobile device configuration
- Antivirus solutions
References
References available upon request.
Timeline
Python developer
Ruggies Inc
02.2025 - 04.2025
Customer Assistant
Tesco Superstore
08.2021 - Current
Network Manager
Croydex
03.2017 - 08.2018
IT Administrator | 1st, 2nd and 3rd Line Support
Croydex
04.2016 - 03.2017
Cloud Ops Developer
SBAT LTD
10.2015 - 01.2016
Night Stock Assistant
Tesco
09.2015 - 10.2015
Night Admin/Manager
Reed Employment
04.2015 - 09.2015
Data Entry Clerk
Reed Employment
10.2014 - 12.2014
Practitioners diploma - ICT Level 2
Andover College
01.2011 - 01.2012
GCSES -
Winton
09.2006 - 07.2011