SAMUEL GLENVILLE
Purley,Surrey
Summary
Strong analytical skills and problem-solving ability demonstrated through effective hardware troubleshooting and software installation. Proven experience in team collaboration and providing technical support to enhance customer satisfaction. Committed to leveraging and further developing skills in communication and technical troubleshooting to drive operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Junior IT Support Analyst
Excelcare Holdings Limited
Bromley
2025.12 - 2026.03
- Imaged and configured new laptops via PDQ Deploy & Inventory.
- Set up and remotely controlled mobile devices via SOTI Mobicontrol.
- Helped implement Samsung Knox Suite to replace Mobicontrol.
- Remotely accessed users' devices to troubleshoot problems.
- Assisted on-site installation of new Access Points and configuring them on Cisco Meraki.
- Resolved help tickets and phone calls.
- Raised purchase orders for new equipment on company finance portal.
- Placed purchase orders with equipment suppliers.
- Managed and added new entries to asset register.
Divemaster Intern
Deep Blue Diving
Caleta De Fuste
2024.10 - 2025.06
- Helped with the day to day tasks of running a SCUBA diving center.
- Maintained high standards of professionalism to promote the company's reputation.
- Handled customer queries professionally resolving any concerns promptly.
- Was vigilant in water conditions observation, preventing potential accidents before they occurred.
- Demonstrated excellent communication skills whilst liaising with clients and staff.
- Ensured safety of divers by conducting pre-dive briefings and equipment checks.
- Spent over 200 hours in the water.
Work Experience
Winkworth Franchising Limited
London, City of London
2023.07 - 2023.07
- Contributed to Marketing, IT, Finance and Client Services during 2-week internship, acquiring insights into various roles within company while executing administrative tasks.
- Handled incoming calls and emails, ensuring prompt response.
Education
GCSEs -
Oaks Park High School
Carshalton, Sutton /2017 - /2022
A-Levels -
Reigate College
Reigate, Surrey /2022 - /2024
Skills
- Risk assessment capabilities
- Group coordination
- Calm under pressure
- Professional communication
- Helpdesk experience
Certification
SSI Divemaster
First Aid Certification (Expires Nov 2026)
Awards, Accomplishments, and Honours
Duke of Edinburgh bronze award
Timeline
Junior IT Support Analyst
Excelcare Holdings Limited
2025.12 - 2026.03
Divemaster Intern
Deep Blue Diving
2024.10 - 2025.06
Work Experience
Winkworth Franchising Limited
2023.07 - 2023.07
GCSEs -
Oaks Park High School
/2017 - /2022
A-Levels -
Reigate College
/2022 - /2024