Junaid Ahmed
London,London
Summary
IT asset management technical analyst with nearly four years of experience in software asset management and data analysis. Proficient in enterprise platforms including Snow Software, Flexera, and Xensam, focusing on data processing and compliance. Expertise in enhancing software licensing environments and improving data accuracy using Power BI and SQL. Currently completing a digital technology and solutions apprenticeship, pursuing industry certifications such as ITIL v4.
Overview
5
5
years of professional experience
1
1
Certification
Work history
ITAM TECHNICAL ANALYST
SCC
London
2022.08 - Current
- Reduced downtime with proactive maintenance of hardware and software systems.
- Investigated recurring system errors; implemented successful long-term solutions.
- Improved system efficiency by implementing new software solutions.
- Managed complex technical projects, ensuring timely completion.
- Delivered training sessions to enhance team's technical knowledge and skills.
- Provided expert advice on system upgrades and enhancements for optimal performance.
- Monitored system performance using recognised and agreed criteria.
Administrator/Receptionist
NHS England
London
2021.05 - 2022.06
- Increased operation efficiency by liaising with internal teams across multiple departments.
- Provided administrative support to team members which resulted in seamless operations.
- Assisted in the training of new staff members, contributing to team growth.
- Updated electronic health records regularly, guaranteeing data accuracy.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Managed patient records to ensure accuracy and confidentiality.
Education
Bachelor of Science - Digital Technology and Solutions
Corndel College London
London 2024.09 -
Skills
- Network architecture and design
- Compliance awareness
- Leadership and mentoring
- Strategic it planning
- Proficient in database design
- BI tools knowledge
- Risk assessment and mitigation
- Resolving complex it issues
- Software installation and upgrading
- Database administration experience
- Risk assessment capabilities
Certification
SAM on Snow Atlas Administration Self-Paced Course – Flexera (Issued March 2026)
ITSM ServiceNow Installation and Configuration for Snow Atlas – Flexera (Issued March 2026)
Simplifying Upgrades – Leveraging the SLM to SAM Core Migration Toolkit V2 – Flexera (Issued February 2026)
Xupervisor Certification Course: XIP – Xensam (Issued February 2026, Expires February 2029)
Xupervisor Certification Course: Standard – Xensam (Issued August 2025, Expires August 2028)
ITIL Foundation Certificate in IT Service Management – PeopleCert (Issued August 2025, Expires August 2028)
Technical Consultant Certification for IT Asset Management (Snow Atlas) – Flexera (Issued January 2024, Expires January 2026)
Atlas Customer Onboarding Class – Technical Consulting – Flexera (Issued January 2024)
Timeline
Bachelor of Science - Digital Technology and Solutions
Corndel College London
2024.09 -
ITAM TECHNICAL ANALYST
SCC
2022.08 - Current
Administrator/Receptionist
NHS England
2021.05 - 2022.06