Chika Robinson

• Support and coordinate the onboarding process for new employees, including scheduling inductions and assisting with HR orientations
• Assisted in the training of staff on Iris Cascade, a new HR system, while receiving training to improve system proficiency
• Prepared and issued offer packs for new hires
• Maintained and updated staffing reports for new starters and leavers, ensuring adherence to proper procedures for offboarding
• Drafted correspondence related to the employee lifecycle, fulfilling requests from HR and departmental heads
• Managed a range of HR activities, such as processing flexible working requests, updating, and maintaining the HRIS, handling general inquiries, and completing ad hoc tasks such as working on spreadsheets and updating organizational structure charts
• Provided administrative support to the People Experience team, including managing inboxes and recruitment communications, ensuring inquiries were handled promptly
• Managed pre-employment checks, ensuring compliance with regulatory requirements, and led a project to source a new provider for Right to Work checks
• Maintained strict confidentiality and security of employee data
• Continuously updated knowledge of employment law and best practices
• Contributed to additional HR and Learning & Development (L&D) projects as required

• Collaborated closely with the Director of Sales and the National Accounts team
• Managed national campaigns through telephone communications, contributing to increased business across key accounts
• Worked with all business areas to achieve desired outcomes
• Compiled, maintained, and updated internal and external data through the CRM system
• Utilized Google Workspace apps such as Gmail, Calendar, Drive, Meet, Chat, Docs, and Sheets to complete tasks efficiently
• Trained and mentored colleagues and new hires on the use of our CRM system (HubSpot)
• Managed and maintained the HubSpot CRM system, ensuring accurate data input
• Engaged with local business managers to strengthen relationships and promote business growth
• Marketed the business to raise the profile of HIT and C2C
• Supported national accounts in achieving strategic goals

• Provided support in a mental health ward, assisting with personal care and other healthcare duties
• Monitored patients’ health, tracking improvements or declines and keeping accurate records
• Ensured patient comfort and supported their recovery, working alongside mental health nurses to maintain smooth ward operations

• Contributed to effective team communication and relayed key information to colleagues
• Conducted regular inspections of the premises, including cellars and grounds, and monitored CCTV equipment
• Maintained a visible presence in the Approved Premises (AP), engaging with residents in a prosocial manner and ensuring their safety in accordance with risk assessments
• Monitored the behaviour of high-risk residents, encouraging compliance and responding appropriately to abusive or aggressive behaviour
• Ensured the AP was secure during curfew periods and confirmed residents' presence and wellbeing overnight
• Served as a first point of contact out of hours for any emergencies or issues
• Escalated concerns to the standby Manager to ensure compliance with court orders and AP regulations
• Supported a safe working environment by adhering to Health and Safety legislation and ensuring compliance with Safe Systems of Work (SSOW) and Risk Assessments
• Conducted room searches, packed residents' belongings, and organized purposeful activities for residents within the premises
• Supervised residents' meals and facilitated their induction process
• Administered medication to residents following prescribed procedures, including conducting regular audits of medication sheets
• Conducted alcohol and drug tests as requested by management and administered First Aid when necessary
• Maintained accurate hostel records, including data entry and incident reports
• Adhered to safeguarding procedures for children in line with statutory responsibilities and agency policies
• Managed visitors and telephone inquiries monitored the work of contractors and ensured adherence to health and safety standards
• Modelled prosocial behaviour and attitudes, challenging antisocial behaviour when necessary
• Worked within the core values of the National Probation Service (NPS) and National Offender Management Service (NOMS)

Further employment history can be provided on request.