Samuel Fletcher

Roles and responsibilities included but not limited to:

• Build and develop support plans for those with a history of drug and alcohol abuse, ex offenders, and homelessness.
• Liaised with families and caregivers to develop balanced rehabilitation programmes.
• Maintained confidential case documentation in line with data protection regulations.
• Mentored individuals to minimise likelihood of re-offending.
• Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
• Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
• Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure care and support.
• Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
• Patrolled facilities to prevent crime and unruly behaviour.
• Helped clients with autism, mental health disorders and physical disabilities.
• Implemented programmes to meet needs of individuals with autism, ADHD and other developmental disabilities.
• Built positive rapport with service users with various additional needs and disabilities including autism, behavioural, learning and emotional difficulties.
• Help those with a history of substance use develop healthy coping strategies and awareness of harm reduction and self protection.

Roles and responsibilities included but not limited to:

• Supported clients with rehabilitation and socialisation in community settings.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Assessed clients and documented information for records and analysis.
• Delivered high-quality support to individuals with varying and changing needs, tailoring support to meet personalised care plans.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Empowered individuals to pursue hobbies and leisure activities.
• Assisted clients experiencing mental health crises to guarantee safety and wellbeing.
• Implemented individualised treatment plans for client issues related to substance abuse and mental health needs.
• Supported diverse groups, including those with disabilities, special educational needs and mental health issues.
• Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
• Challenged young people to participate in service delivery and design of support programmes.
• Offered therapeutic intervention in crisis scenarios, aiding emotional and behavioural development.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Provided mental health support to service users, as well as signposting community resources and local charities.
• Educated young individuals in emotional attunement and coping skills to navigate stressful environments and situations.
• Maintained compliance with all regulatory and safeguarding procedures.
• Helped service users to gain ability to function independently in society.
• Completed bed, welfare and security checks on residents.
• Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
• Cooked healthy meals to uplift clients and meet dietary requirements.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Followed and developed health and safety and safeguarding protocols for our at risk and vulnerable young people.
• Establish and maintain professional boundaries and help our clients and service users develop healthy boundaries for themselves.
• Follow GDPR and confidentiality regulations.
• Develop risk assessments, safeguarding protocols and safety management plans that address and account for the needs and wants of the service user.

Roles and responsibilities included but not limited to:

• Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
• Enforced movie rating system to keep underage guests from gaining access to auditoriums showing films restricted to adult audiences.
• Aided disabled guests with seating needs and accommodations.
• Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
• Cultivated inviting and inclusive atmosphere to optimise guest experience and ease visitor anxieties.

Roles and responsibilities included but not limited to:

• Overseen the online picking department and trade team.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Monitored health and safety measures for guaranteed compliance.
• Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
• Delegated tasks to make best use of individuals' skills.
• Supported new hires through onboarding process for speedy and successful training.
• Achieved consistent reaching of our KPI's and rarely falling behind our 99.5 % targets.

Roles and responsibilities included but not limited to:

• Facilitated smooth store operations, performing daily opening and closing procedures such as store stocking, cashing up, checkout management and inventory management.
• Totalled bills using maths skills and maintained accurate till count.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Requested and checked customer IDs at checkout for age-restricted products.
• Completed duties to deliver on targets with accuracy and efficiency.
• Verified final dispatches for quality, accuracy and consistency.
• Processed orders using handheld scanners with speed and precision.

Roles and responsibilities included but not limited to:

• Engaged in community outreach programmes to discourage youth from drug and crime-related offences.
• Spearheaded and conducted community outreach efforts.
• Promoted youth rights and responsibilities within organisations.
• Liaised with community members to perform outreach and educate on crime prevention.
• Reported on activity performance to demonstrate positive impacts of youth club activity.
• Referred youth to different agencies for assistance with welfare issues.
• Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
• Maintained current understanding of developments in safeguarding, youth work, and professional social care.
• Built strong rapport with diverse community members, conducting outreach to ensure wellbeing and safeguarding, and providing accurate referrals when appropriate.
• Implemented proactive outreach initiatives to identify and support at-risk students, promoting retention and success.

Roles and responsibilities included but not limited to:

• Monitored service user progress, escalating concerns for swift resolution.
• Provided mental health support to service users, as well as signposting community resources and local charities.
• Created targeted support programmes based on client interviews and assessments.
• Partnered with external support networks to deliver holistic client care.
• Provided drug and alcohol advice, support and mentoring, in schools, homes and around the community.
• Help develop coping strategies for people with a history of substance use.
• Provide harm reduction techniques.
• Help service users develop awareness of exploitation.