DAWN WILLIAMS
Loughborough,Leicestershire
Summary
Compassionate, experienced Professional, skilled at engaging with challenging, risky and vulnerable individuals with an ability to quickly build rapport. Successful at managing multiple priorities in a fast paced highly changeable environment, with a person centered attitude, in a friendly and approachable way that is committed to helping others achieve goals. Patient, and empathetic approach, specializing in domestic abuse, mental health, learning disabilities, accredited programme delivery and multi-agency working
Overview
25
25
years of professional experience
Work history
Rehabilitation support worker
The Exaireo Trust
Loughborough, Leicestershire
2024.10 - Current
- Coordinated with local agencies for additional care services, enhancing resident's quality of life.
- Facilitated smoother transition into independent living by providing life skills training.
- Addressed conflicts between residents effectively, fostering a harmonious living environment.
- Managed emergency situations promptly whilst adhering to policies and procedures.
- Organised social activities to foster community spirit within the charity.
- Liaised with mental health professionals for optimal resident support and care coordination.
- Provided emotional support to residents, promoting a sense of community and security.
- Developed personalised care plans to meet individual client needs.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
- Advocated on behalf of patients within the healthcare system, securing appropriate resources and supports when needed.
- Provided emotional support during challenging periods of withdrawal symptoms, aiding patients' resilience.
- Encouraged residents in the rehabilitation houses to engage in healthy behaviours as part of their recovery process.
- Provided crisis intervention strategies for immediate relief from distress.
- Administered medication under supervision, ensuring correct dosage intake.
Probation service officer
National Probation Service
Loughborough
2004.10 - 2026.04
- Maintained confidential case documentation in line with data protection regulations.
- Promoted independence and positive well-being when working with vulnerable adults.
- Kept detailed, accurate records for well-maintained care continuity between staff.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Monitored service user progress, escalating concerns for swift resolution.
- Consulted with multidisciplinary team of professionals to optimise sentence plans for complex cases.
- Responded proactively to changing circumstances for optimised service user care.
- Used assessment findings to action necessary sentence plan adaptations.
- Partnered with external support networks to deliver holistic client care.
- Created targeted support programmes based on client interviews and assessments.
- Supported integration of service users back into community life to maximise successful transition rate.
- Prepared reports for legal action and provided evidence in court.
- Collaborated with officials to prepare required legal documentation for court proceedings.
- Delivered two accredited programmes, Thinking Skills and Building Better Relationships to men on Probation.
- Managed challenging behaviour in a group context and set firm boundaries to maximise learning potential for the group.
- Provided constructive feedback for participants to evaluate performance and determine future needs.
- Implemented proven methods to overcome common barriers to learning.
- Evaluated service users using standardised criteria to determine abilities and learning needs.
- Utilised innovative methods to illustrate core concepts, implementing technological, visual and auditory instructional tools.
- Built positive, productive client relationships for enhanced social support.
- Attended regular training and supervision workshops for improved service user support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Mental health support worker
Craegmore Healthcare
Loughborough
2001.07 - 2002.08
- Maintained confidentiality of clients’ information.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Performed crisis interventions during emergency cases.
- Monitored client progress and adapted support programmes to meet changing needs.
- Assessed clients and documented information for records and analysis.
- Administered medication and treatment for patients.
- Assisted service users to obtain and access community resources.
Education
Bachelor of Science - Sociology and Social Psychology
Loughborough University
Loughborough, LECA-Levels - Sociology, Theology
Loughborough Amherst School
Loughborough, LECA-Levels - Psychology
Loughborough College
Loughborough, LECSkills
- Communication skills
- Treatment Plan development
- Solution-focused techniques
- Crisis consultation
- Empathetic listening
- Behaviour pattern recognition
- Behavioural therapy techniques
- Interpersonal skills
- Confidentiality
- Problem-solving
- Team building
- Strategic Planning
- Public Relations
REFERENCES
References available upon request.
HOBBIES AND INTEREST
theatre, travelling, music
Timeline
Rehabilitation support worker
The Exaireo Trust
2024.10 - Current
Probation service officer
National Probation Service
2004.10 - 2026.04
Mental health support worker
Craegmore Healthcare
2001.07 - 2002.08
A-Levels - Sociology, Theology
Loughborough Amherst School
A-Levels - Psychology
Loughborough College
Bachelor of Science - Sociology and Social Psychology
Loughborough University