Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

SAMUEL ESHE AKANDE

Peterborough

Summary

Results-driven technical professional with extensive expertise in user support and system maintenance. Known for effective troubleshooting and problem resolution, emphasizing team collaboration and adaptability for reliable service. Proficient in hardware and software support, with a proactive problem-solving approach.

Overview

13
13
years of professional experience

Work History

Warehouse Operative

Blue Arrow
09.2024 - Current
  • Inspected over 100 packages daily for damage, ensuring prompt vendor notifications and maintaining supply chain integrity, which helped avoid delivery delays and product losses.
  • Led weekly safety and operational training sessions, increasing team productivity by 25% through improved adherence to best practices and equipment handling.
  • Implemented monthly equipment checks and organized quarterly safety drills, resulting in a 40% reduction in safety incidents and enhanced workplace compliance.
  • Diagnosed and reported equipment malfunctions immediately, cutting downtime by 30% and ensuring consistent workflow efficiency.
  • Conducted regular inventory audits and cycle counts, boosting inventory accuracy to 98%, minimizing shrinkage, and improving order fulfillment reliability.
  • Maintained full OSHA compliance by performing daily cleaning and maintenance of all warehouse stations and tools, contributing to a safer, inspection-ready environment.

Support Technician

Jay-Eye Global Ltd
08.2019 - 01.2023
  • Coordinated with 10+ vendors to resolve equipment malfunctions, reducing downtime-related costs by 30% through rapid response and issue resolution.
  • Managed inventory of 500+ hardware components, ensuring timely replacements and minimizing service disruptions across departments.
  • Responded to 20–30 daily support tickets, guiding end-users through basic troubleshooting with a 95% first-call resolution rate.
  • Diagnosed and resolved a wide range of technical issues, achieving a 98% system uptime and minimizing disruptions to business operations.
  • Configured 100+ employee workstations, including hardware, peripherals, and software, to ensure smooth onboarding and optimized performance.
  • Analyzed system logs weekly to identify issue patterns and implemented proactive measures, reducing recurring technical problems by 40%.

Help Desk Support Specialist

Global System Resources 360 Ltd
04.2015 - 08.2019
  • Provided basic end-user troubleshooting and desktop support.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

OND Internship Programme

Guaranty Trust Bank
01.2012 - 09.2012
  • Sorted over 100 million naira of clean and issuable banknotes weekly for efficient loading into Automatic Teller Machines (ATM), ensuring smooth cash availability for customers.
  • Bundled and processed an average of ₦5 million worth of non-issuable notes weekly using a strapping machine for secure return to the Central Bank of Nigeria.
  • Handled and logged bulk cash deposits from 50+ customers daily, maintaining 100% accuracy for supervisor credit postings and audit readiness.
  • Supported a team of 10+ staff members daily, reducing individual workloads by up to 20% and improving focus on priority tasks and deadlines.

Education

MSc - Data Science

Robert Gordon University
United Kingdom
09.2024

HND - Electrical Electronics Eng.

Federal Polytechnic Nekede Owerri
Imo State
04.2015

OND - Electrical Electronics Eng.

Federal Polytechnic Nekede Owerri
Imo State
11.2011

WAEC -

Ekpese College Lampese
Edo State
06.2005

Skills

  • Problem-solving skills
  • Technical support
  • Troubleshooting skills
  • Attention to detail
  • Inventory organization
  • Equipment operation
  • Team collaboration
  • Data processing
  • Remote system analysis

Accomplishments

    What is Data Science? : https://coursera.org/share/6f57b941105fe95f25ae764581a035fb

    Fundamental AI Concepts : https://learn.microsoft.com/api/achievements/share/en-us/SAMUEL-5487/B64L4NPD?sharingId=9C1B49612A2A377E

References

Available upon request

Timeline

Warehouse Operative

Blue Arrow
09.2024 - Current

Support Technician

Jay-Eye Global Ltd
08.2019 - 01.2023

Help Desk Support Specialist

Global System Resources 360 Ltd
04.2015 - 08.2019

OND Internship Programme

Guaranty Trust Bank
01.2012 - 09.2012

MSc - Data Science

Robert Gordon University

HND - Electrical Electronics Eng.

Federal Polytechnic Nekede Owerri

OND - Electrical Electronics Eng.

Federal Polytechnic Nekede Owerri

WAEC -

Ekpese College Lampese

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