SAMUEL CRANGLE
Carrickfergus,Antrim
Summary
A skilled professional with expertise in retail software proficiency and operations, adept at addressing customer complaints and managing barcode systems. Demonstrates strong capabilities in store layout planning and cash handling, ensuring efficient retail operations. Committed to leveraging skills to enhance customer satisfaction and streamline processes within the retail sector.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Shop supervisor
SPAR
Whitehead, Mid and East Antrim
2025.02 - Current
- Assisted with stock management duties throughout shop.
- Provided excellent customer service to enhance shopper experience.
- Counted cash and completed daily sales documentation.
- Responsible for acquiring change for shop and processing bank deposits for associated business.
- Maintained shop planograms to ensure optimal product placement.
- Facilitated staff e-learning and guided new hires through onboarding procedures.
- Completed waste reports regularly to monitor inventory loss.
- Communicated consistently with external suppliers for goods receiving and verified receipts for accuracy.
- Executed store opening and closing procedures with meticulous attention to safety protocols.
Shop assistant
SPAR
Whitehead, Mid and East Antrim
2022.08 - 2025.02
- Operated tills with proficiency.
- Assisted in efficient stock replenishment.
- Adhered to cleaning schedules inside and outside the shop.
- Managed forecourt operations while ensuring customer satisfaction.
- Handled cash register efficiently, ensuring accurate transactions.
- Assisted in inventory counts, maintaining accurate records.
- Acted as supervisor for six months before promotion.
- Addressed customer complaints sincerely and escalated when needed.
- Ensured compliance with Challenge 25 when selling restricted items.
Restaurant worker
Brewers Fayre
Carrickfergus, Mid and East Antrim
2021.06 - 2021.12
- Cultivated positive relationships with customers through friendly communication.
- Prepared tables complete with linen, cutlery, glassware, and dishware for dining setups.
- Collaborated with staff to support a team-oriented environment.
- Assisted customers with menu knowledge for informed choices.
- Maintained hygiene standards in food handling to ensure quality control.
- Worked shifts as a kitchen porter and supported dessert preparation during staff shortages.
Education
Level 3 Technical Extended Diploma in IT - Computing
Belfast Metropolitan College
Belfast 2020.09 - 2022.06
GCSEs -
Carrickfergus Academy
Carrickfergus, Mid and East Antrim 2016.09 - 2020.06
Bangor Academy
Bangor, Ards and North Down 2015.09 - 2016.06
Skills
- Retail software proficiency
- Retail operations understanding
- Customer complaint addressing
- Barcode system operation
- Store layout planning
- Cash handling
Timeline
Shop supervisor
SPAR
2025.02 - Current
Shop assistant
SPAR
2022.08 - 2025.02
Restaurant worker
Brewers Fayre
2021.06 - 2021.12
Level 3 Technical Extended Diploma in IT - Computing
Belfast Metropolitan College
2020.09 - 2022.06
GCSEs -
Carrickfergus Academy
2016.09 - 2020.06
Bangor Academy
2015.09 - 2016.06