- Maintain an active lifestyle through regular gym training, reflecting consistency, self-motivation, and resilience Enjoy socialising with friends and family, developing strong interpersonal skills and a positive, supportive mindset
Samee Khan
Summary
Motivated professional demonstrating strengths in operational management and team leadership. Adapts to changing demands through effective communication and problem-solving abilities. Committed to bringing a proactive approach to enhancing business outcomes and team performance.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager (Secondment)
Medequip Assistive Technology
12.2025 - Current
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements to ensure compliance and efficiency.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Supported Senior Operations Manager on financial planning, identifying opportunities for cost savings while maintaining quality standards.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
- Analysed monthly Profit and Loss data to identify discrepancies, and presented findings to Directors.
- Recruited and hired staff for organisational vacancies, enforcing consistent policies across workforce to enhance team cohesion.
Depot Supervisor
Medequip Assistive Technology
09.2024 - 12.2025
- Managed depot operations at Bedford site, ensuring optimal maintenance and functionality.
- Optimised inventory management to enhance efficiency and decrease operational costs.
- Led team of warehouse staff, promoting collaboration and elevating overall work environment.
- Monitored compliance with health and safety regulations in the dispatch area, reducing workplace accidents.
Customer Service Representative
Medequip Assistive Technology
09.2022 - 06.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Handled inbound customer service calls, efficiently addressing queries and complaints to maintain high satisfaction levels.
- Resolved customer service enquiries promptly and accurately, ensuring effective communication.
- Provided assistance for product-related questions, feedback and complaints to enhance customer experience.
Education
Certificate of Higher Education - - Law
Nottingham Trent University
Nottingham 09.2020 - 06.2023
Skills
- Inventory optimisation
- Compliance monitoring
- Operational management
- Resource allocation
- Financial analysis
- Team leadership
- Quality control
- Customer service
- Performance monitoring
- Staff recruitment
- Process improvement
- Leadership skills
- Data analytics
- HR policies and procedures
- Excellent IT skills
Interests
Timeline
Operations Manager (Secondment)
Medequip Assistive Technology
12.2025 - Current
Depot Supervisor
Medequip Assistive Technology
09.2024 - 12.2025
Customer Service Representative
Medequip Assistive Technology
09.2022 - 06.2024
Certificate of Higher Education - - Law
Nottingham Trent University
09.2020 - 06.2023