Valentin Mihalache
London
Summary
Dedicated professional demonstrating strengths in guest relations and problem resolution. Adapts to diverse customer needs through attentive service and effective communication. Committed to enhancing guest experiences by ensuring quality and timely support.
Overview
3
3
years of professional experience
Work History
Transport Operations Manager
Currier Exchange
2025.02 - 2026.03
- Managed daily operations within the transport department, optimising routes for efficiency and cost-effectiveness.
- Despatched transport personnel and vehicles to fulfill resupply requirements.
- Managed budget for transport operations, closely monitoring expenditure and implementing cost-saving measures without compromising service quality.
- Liaised with suppliers and customers on distribution of outward goods.
- Responded to customer enquiries and complaints, resolving issues promptly to maintain high levels of customer satisfaction and loyalty.
- Prepared and presented reports to senior management, highlighting operational achievements, challenges, and strategic recommendations.
- Planned most efficient and effective routes for delivery drivers by monitoring traffic reports and reading maps, promptly updating changes to drives when needed.
- Identified areas for improvement in transport operations and sought opportunities for improvement.
- Maintained outstanding relationships with transportation companies to obtain best prices for courier costs.
- Facilitated regular team meetings to communicate company objectives, operational changes, and solicit feedback from staff.
- Collaborated with sales and marketing teams to align transport operations with business growth strategies and customer demand.
Accounting Assistant
My AccountTax
2024.04 - 2025.01
- Maintained general ledger with accurate, updated journal entries.
- Managed petty cash transactions and maintained detailed records of expenditures for accountability.
- Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
- Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
- Provided administrative support, including filing, photocopying, and handling sensitive financial information securely.
- Tracked employee time and attendance for payroll.
- Assisted accountants with expense and sales tracking and reporting.
- Prepared weekly, monthly and annual financial reports for analysis by senior accountants.
- Posted financial data in Excel spreadsheets and managed inventory to maintain accurate information.
- Managed accounts payable and receivable according to terms of agreements.
- Facilitated communication between the accounting department and external parties, such as vendors and clients.
- Monitored accounts to ensure payments are up to date and resolved any discrepancies in billing and accounts.
Concierge
51Taj Hotel
2023.03 - 2024.02
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Greeted guests upon arrival, offering immediate assistance and comprehensive information on facilities and services.
- Facilitated smooth and concise check ins, assigning rooms, issuing keys and providing information.
- Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
- Kept front desk area organised and clear of clutter.
- Coordinated seamless check-in and check-out processes, enhancing guest satisfaction and streamlining operations.
- Monitored public areas, ensuring cleanliness, safety, and comfort for all guests and staff members.
- Organised transport arrangements including taxi bookings, limousine hires, and shuttle services, ensuring timely and efficient travel for guests.
Education
Bachelor of Business Administration -
Buckinghamshire New University
London, ENG2023-01
Samuel Leeds Academy
London, ENGSkills
- Transport route optimization
- Budget management
- Customer relationship management
- Operational reporting
- Equipment Maintenance
- Delivery scheduling
- Order processing
- Inventory optimisation
- Critical-thinking
- Operational efficiency
- Health and safety management
- Strategic planning
Languages
Italian
Proficient
C2
Spanish
Intermediate
B1
German
Intermediate
B1
English
Advanced
C1
Romanian
Proficient
C2
Timeline
Transport Operations Manager
Currier Exchange
2025.02 - 2026.03
Accounting Assistant
My AccountTax
2024.04 - 2025.01
Concierge
51Taj Hotel
2023.03 - 2024.02
Bachelor of Business Administration -
Buckinghamshire New University
Samuel Leeds Academy