SAMANTHA zelmanowicz
Thame,Oxfordshire
Summary
Experienced dental office professional with a strong background in document scanning and filing, complaint handling efficiency, and patient liaison. Proficient in basic accounting practices, payment collection techniques, and multitasking mastery. Demonstrates extensive knowledge of dental terminology, billing and invoicing procedures, and front-desk etiquette application. Skilled in patient check-in procedures, empathy towards patients, and maintaining medical records. Adept at appointment setting, professional telephone manner, and ensuring compliance with health and safety regulations. Committed to enhancing patient experiences through professional discretion and time efficiency.
Friendly Dental Receptionist with knack for creating welcoming environment and streamlining office operations. Known for enhancing patient experiences and improving appointment scheduling processes, leading to smoother daily operations. Skilled in managing multiple tasks, resolving patient queries swiftly, and maintaining accurate records.
Overview
24
24
years of professional experience
Work history
Dental receptionist
JRK Dewar
Thame, Oxfordshire
2003.10 - 2010.09
- Handled phone calls, resulting in effective communication with clients.
- Processed medical forms accurately to ensure correct patient information.
- Coordinated reminders for upcoming appointments to reduce missed visits.
- Maintained tidy and organised reception area for professional appearance.
- Managed appointment bookings for efficient clinic operations.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Ensured confidentiality of patient data by following regulations diligently.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Liaised effectively between dentist and patients for clear communication.
- Enhanced patient experience by providing warm, friendly service.
Dental nurse
DM Griggs
Princes Risborough, Buckinghamshire
1986.07 - 1991.06
- Provided information to patients about good oral health care, boosting their understanding of preventive measures.
- Supported dentists during procedures, resulting in increased efficiency.
- Upheld stringent infection control measures, promoting a safe environment.
- Maintained accurate patient records, ensuring meticulous documentation.
- Assisted in complex dental procedures to ensure successful outcomes.
- Ensured adequate inventory of dental supplies to prevent operational delays.
- Facilitated patient comfort with empathetic chair-side manner.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
Education
Princes Risborough County Secondary School
Aylesbury, BuckinghamshireSkills
- Document scanning and filing
- Complaint handling efficiency
- Patient liaison
- Basic accounting practices
- Payment collection techniques
- Multitasking mastery
- Dental terminology knowledge
- Email correspondence expertise
- Billing and invoicing procedures
- Dental office experience
- Front-Desk etiquette application
- Patient check-in procedure
- Empathy towards patients
- Patience with anxious patients
- Understanding of dentistry codes
- Health and Safety regulations
- Medical records maintenance
- Payment collection
- Appointment setting
- Professional telephone manner
- Professional discretion
- Time efficiency
Affiliations
- films, music and reading
Timeline
Dental receptionist
JRK Dewar
2003.10 - 2010.09
Dental nurse
DM Griggs
1986.07 - 1991.06
Princes Risborough County Secondary School