Samantha Wardle
Chester-le-Street,County Durham
Summary
Capable professional with expertise in bookings management, facility maintenance, and team supervision. Experienced in administration, customer service, and funding research, with a firm knowledge of health and safety compliance, safeguarding, GDPR, and first-aid protocols. Adept at ensuring operational efficiency while maintaining high standards of service delivery. Committed to support organisational goals and drive continuous improvement.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work history
Business administrator
Sybil Productions
Chester-le-Street, County Durham
08.2024 - Current
- Administrative tasks including management of business correspondence, scheduling meetings and maintaining essential business documentation and policies.
- Develop and implement efficient office procedures to maximise productivity.
- Assist in financial planning.
- Process invoices and purchase orders with high attention to detail.
- Maintain financial accounts using Xero accounting software in cooperation with the company accountant.
- Monthly payroll submission via the company accountant and designated software.
- Collaborate on marketing efforts to enhance brand visibility.
- Oversee project timelines and deliverables.
- Research potential funding and commissioning opportunities.
- Review grant application processes to assess eligibility with funding guidelines and collaborate with company directors to develop grant proposals.
- Maintain records of grant funding and expenditure and assist in preparing detailed financial reports to facilitate timely submissions.
Facilities team (casual/ad-hoc)
Park View Academy
Chester-le-Street, County Durham
11.2021 - Current
- Cleaning - Utilise cleaning equipment and supplies effectively to uphold hygiene standards throughout the academy. Maintain cleanliness and organisation of educational facilities to ensure a safe learning environment.
- Catering - Collaborate with kitchen staff to ensure timely preparation and delivery of meals. Prepare and serve nutritious meals to students in compliance with dietary guidelines. Maintain cleanliness and organisation of kitchen and dining areas throughout service.
- Exam invigilation - distribution and collection of exam papers and materials to facilitate smooth assessment processes. Monitor student behaviour during assessments to uphold academic integrity and fairness. Supervise exam environments to ensure an organised and conducive exam conditions in compliance with policies and procedures.
Catering assistant
Park View Academy of Sport Ltd
Chester-le-Street, County Durham
09.2024 - 11.2025
- Prepared and served nutritious meals ensuring adherence to dietary requirements and safety standards.
- Cleaned and sanitised kitchen and dining areas, promoting a hygienic environment for staff and students.
- Maintained inventory of food supplies, ensuring proper stock levels and minimising waste.
- Utilised point of sale system to manage both cash and card transactions accurately and complete end of day cash up, reconciling, and banking tasks.
Community Centre Attendant and Administrator
Park View Community Centre
Chester-le-Street, County Durham
09.2021 - 02.2025
- Managed bookings and schedules for facilities across two school sites to optimise usage and maximise revenue.
- Facilities managed included indoor and outdoor spaces, classrooms, halls, sports pitches, and a 250 seat theatre.
- Operation and supervision of on-site café providing hot and cold beverages, snacks, and large event catering.
- Facilitated and assisted in the provision of children's holiday activities utilising County Durham Fun and Food grant funding.
- Trained and supervised staff to maintain high service standards. Led the team in daily operations to ensure compliance with health, safety, security and hygiene standards for safe, clean facilities.
- Organised staff rotas to meet operational needs, ensure optimal coverage during peak hours and maximise efficiency.
- Re-designed and updated booking documentation and contracts to enhance operational efficiency.
- Maintained financial records, utilising Quickbooks accounting software to manage income and expenses, record financial transactions, invoice for completed bookings, and update client records to ensure accurate billing.
- Provided regular reports to senior management to examine revenue and business performance.
- Promoted the venue's facilities and services leading to substantially increased sales.
- Answered queries and resolved any issues promptly and professionally maintaining customer satisfaction to provide outstanding customer service.
- Conducted regular site checks to maintain the cleanliness of facilities and ensure compliance with health, safety, and security regulations protecting customers and staff.
- Monitored customer activity and advised customers of rules and regulations to maintain safe, secure leisure environments.
- Administered first aid, reporting incidents and near misses when required. Documented facility accidents and incidents for evaluation, limiting repeat issues.
- Handled emergency situations effectively, ensuring the safety of all present.
Business administrator
Peer Hub CIC
Chester-le-Street, County Durham
02.2022 - 05.2024
- Administrative tasks including management of business correspondence, scheduling meetings and maintaining essential business documentation and policies.
- Develop and implement efficient office procedures to maximise productivity.
- Assist in financial planning.
- Process invoices and purchase orders with high attention to detail.
- Maintain financial accounts using Xero accounting software in cooperation with the company accountant.
- Monthly payroll submission via the company accountant and designated software.
- Collaborate on marketing efforts to enhance brand visibility.
- Oversee project timelines and deliverables.
- Research potential funding and commissioning opportunities.
- Review grant application processes to assess eligibility with funding guidelines and collaborate with company directors to develop grant proposals.
- Maintain records of grant funding and expenditure and assist in preparing detailed financial reports to facilitate timely submissions.
Administrative officer
HM Revenue and Customs
Washington, Sunderland
04.2005 - 05.2020
- Assessed benefit claims accurately by reviewing documentation and ensuring compliance with policy guidelines.
- Managed complex claims by analysing data and identifying potential fraud or discrepancies.
- Maintained high standards of accuracy whilst managing large volumes of information.
- Handled confidential documents with utmost care; ensured data security at all times.
- Maintained detailed records of all casework activities to ensure regulatory compliance.
- Responded promptly to emails, letters and phone calls.
Administrative assistant
Department For Work & Pensions
Washington, Sunderland
04.2000 - 04.2005
- Maintained accurate filing systems to ensure efficient retrieval of documents.
- Organised and categorised records according to established protocols and guidelines.
- Sorted all incoming mail, ensuring prompt delivery to appropriate parties.
- Processed paperwork and utilised office systems to record data.
Education
GCSEs -
Park View School
Chester-le-Street, County Durham 09.1996 - 07.1998
Skills
- Bookings management
- Facility maintenance
- Team supervision
- Administration
- Customer service
- Funding research
- Health and Safety Compliance
- First-aid
- Safeguarding
- GDPR compliance
Timeline
Catering assistant
Park View Academy of Sport Ltd
09.2024 - 11.2025
Business administrator
Sybil Productions
08.2024 - Current
Business administrator
Peer Hub CIC
02.2022 - 05.2024
Facilities team (casual/ad-hoc)
Park View Academy
11.2021 - Current
Community Centre Attendant and Administrator
Park View Community Centre
09.2021 - 02.2025
Administrative officer
HM Revenue and Customs
04.2005 - 05.2020
Administrative assistant
Department For Work & Pensions
04.2000 - 04.2005
GCSEs -
Park View School
09.1996 - 07.1998