Sara Hopwood
Sheffield,South Yorkshire
Summary
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop teamwork, problem-solving, and time management skills in [Desired Position] role.
Dependable individual with knack for customer service and sales. Possesses excellent communication skills and proactive approach to problem-solving. Aims to enhance customer satisfaction and drive sales growth.
Reliable and customer-focused individual with strong communication and problem-solving skills, coupled with friendly and approachable demeanour. Proficient in managing point-of-sale systems and providing exceptional customer service. Eager to contribute to positive shopping experience and drive sales in [Desired Position] role.
Overview
36
36
years of professional experience
Work history
Hairdresser
Self Employed
Sheffield, South Yorkshire
2017.05 - Current
- Performed routine stock checks, ensuring sufficient supplies at all times.
- Offered advice on hair care products to boost sales.
- Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Assisted with front desk operations when required; enhanced overall salon efficiency.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
Salon manager
Regis International
Sheffield, South Yorkshire
2014.01 - 2017.05
- Built strong relationships with clients; provided them personalised attention enhancing their overall experience at the salon.
- Organised special events and promotions to attract new clientele and boost revenues.
- Provided excellent client service, resulting in repeat business and positive word-of-mouth recommendations.
- Conducted performance reviews for continuous improvement in the team's skills and productivity levels.
- Ensured smooth running of salon by effectively managing staff and scheduling appointments.
- Maintained high standards of cleanliness throughout salon to ensure pleasant environment for clients.
- Boosted staff morale and productivity through regular team meetings and training sessions.
- Oversaw recruitment and training of new stylists, ensuring they adhered to salon's high-quality service ethos.
- Updated salon's stylist rotas meticulously, preventing any booking conflicts or understaffing issues.
- Managed stock levels for optimum efficiency without unnecessary waste or excess.
- Liaised with product representatives to secure best deals on supplies whilst maintaining quality standards.
- Coordinated with suppliers effectively; ensured timely deliveries of ordered products.
- Multi-tasked between front-desk duties, answering phone calls, taking bookings efficiently.
- Evaluated inventory needs regularly; ordered products accordingly avoiding overstock or shortages.
- Maintained general appointment calendar and set shift schedules to maintain full staff.
- Registered and updated client information on database to maintain complete records.
- Developed short-term and long-term goals for staff to maximise potential.
- Formulated and submitted expense and revenue reports to gauge growth and profits.
Hairdresser
Regis International
Sheffield, South Yorkshire
1993.06 - 2014.01
- Performed routine stock checks, ensuring sufficient supplies at all times.
- Offered advice on hair care products to boost sales.
- Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
- Assisted with front desk operations when required; enhanced overall salon efficiency.
- Conducted comprehensive client consultations to tailor services to individual needs.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Enhanced salon reputation with excellent customer service skills.
- Increased repeat business by providing high-quality haircuts.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
- Demonstrated mastery of colouring techniques, enhancing client satisfaction.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Managed appointments and schedules to smooth workflow.
- Trimmed, cut and shaped hair based on exact customer preferences.
Hairdressing assistant
Robert D Salons
Hillsborough, South Yorkshire
1990.09 - 1993.06
- Contributed to positive team atmosphere through open communication and collaboration.
- Assisted senior hairdressers to expedite service delivery.
- Supported senior staff during busy periods to maintain punctuality with scheduled appointments.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Aided in achieving sleek finishes by blow-drying clients' hair post-cutting or colouring services.
- Demonstrated adeptness at simple styling tasks under supervision of experienced stylists.
- Took care in correctly mixing colouring agents to avoid any adverse reactions during application procedures.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Shampooed, conditioned and toned clients hair to professional standards.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Gowned clients in preparation for salon services.
- Helped salon processes run smoothly through effective appointment allocation.
Education
GCSEs - GCSE
Hinde House School
SheffieldSkills
- Product knowledge expertise
- Salon hygiene adherence
- Styling precision
- Colouring expertise
- Hair styling expertise
- Friendly demeanor
- Time management mastery
- Listening proficiency
- Chemical mixture knowledge
- Proactive learning
- Patience endurance
- Constructive feedback delivery
- Professional ethical conduct
- Patient with customers
- Customer Service
- Product knowledge
- Marketing
- Creative flair
- Quick learner
- Business management
- Customer buying trends
- POS system
- Bookings management
- Google and social media advertising
- Flexible schedule
- Positive attitude
- Retail sales
Timeline
Hairdresser
Self Employed
2017.05 - Current
Salon manager
Regis International
2014.01 - 2017.05
Hairdresser
Regis International
1993.06 - 2014.01
Hairdressing assistant
Robert D Salons
1990.09 - 1993.06
GCSEs - GCSE
Hinde House School