Samantha Rimmer
Newport,United Kingdom
Summary
Experienced A&E receptionist and administrator with 7 years of experience in high-pressured environments. Expertise in patient confidentiality and managing sensitive situations with empathy. Proven ability to build positive relationships and deliver exceptional patient care. Committed to continuous professional development and adaptability in dynamic settings.
Overview
17
17
years of professional experience
Work history
Receptionist
Isle of Wight NHS Trust
Newport, Isle of Wight
09.2017 - 12.2021
- Maintained confidentiality by adhering to sensitive information handling procedures.
- Streamlined communication by promptly forwarding messages to relevant departments.
- Managed phone calls and scheduled patient appointments efficiently.
- Facilitated inquiries from departments, doctors, nurses, and patient families, enhancing communication flow.
- Provided support during peak periods, ensuring smooth operations under pressure.
- Directed visitors to appropriate staff, promoting efficient service delivery.
- Logged visitor entries accurately for security compliance.
- Exhibited multitasking skills by balancing multiple responsibilities without compromising quality.
Administrative assistant
Isle of Wight NHS Trust
Newport, Isle of Wight
02.2014 - 08.2017
- Updated company databases with new patient information for improved accuracy.
- Streamlined administrative processes to enhance workplace efficiency.
- Maintained high confidentiality while handling sensitive information.
- Diligently managed administrative duties to ensure seamless daily operations.
- Identified and resolved scheduling conflicts proactively to prevent disruptions.
- Handled telephone reception professionally, projecting a positive company image.
- Maintained meticulous records of appointments to ensure accuracy.
- Processed cancellations and rescheduling requests to optimise appointment management.
- Maintained stock levels to avoid shortages in office supplies.
Stores assistant
Isle of Wight NHS Trust
Newport, Isle of Wight
01.2013 - 02.2014
- Maintained cleanliness and organisation of stock on shelves to promote store order.
- Checked for damaged items, ensuring high-quality product range.
- Reduced costs through implementation of streamlined purchasing processes.
- Conducted market research to inform purchasing decisions.
Trade counter salesperson
Sydenham's
Newport, Isle of Wight
01.2005 - 01.2013
- Managed cash transactions, ensuring accuracy and accountability.
- Achieved sales targets through focused customer engagement and relationship building.
- Tracked stock levels to prevent overstocking and understocking issues.
- Facilitated effective team communication, enhancing overall performance.
- Delegated tasks effectively among team members for balanced workload distribution.
- Processed customer orders, ensuring timely delivery and satisfaction.
- Collaborated with sales team to successfully drive promotional campaigns.
- Maintained accurate transaction records for audit purposes.
Education
GCSEs - English
Isle of Wight College
Newport, Isle of Wight /2009 -
NVQ Level 2 - IT
Isle of Wight College
Newport, Isle of Wight /2012 -
GCSEs - Maths
Isle of Wight College
Newport, Isle of Wight /2009 -
Skills
- Punctuality and reliability
- Positive attitude
- Telephone skills
- Office supply management
- Patience and composure
- Sound judgment
- Email communication
- Confidentiality and discretion
- Customer service excellence
- Calmness under pressure
- Attention to detail
- Data entry proficiency
- Medical terminology knowledge
- Conflict resolution skills
- Microsoft Office proficiency
- Personable demeanor
- Office administration
References
References available upon request.
Timeline
Receptionist
Isle of Wight NHS Trust
09.2017 - 12.2021
Administrative assistant
Isle of Wight NHS Trust
02.2014 - 08.2017
Stores assistant
Isle of Wight NHS Trust
01.2013 - 02.2014
Trade counter salesperson
Sydenham's
01.2005 - 01.2013
GCSEs - English
Isle of Wight College
/2009 -
NVQ Level 2 - IT
Isle of Wight College
/2012 -
GCSEs - Maths
Isle of Wight College
/2009 -
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