Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Samantha Lynch

Warrington,Cheshire

Summary

Dedicated Team Manager with forty years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

41
41
years of professional experience

Work history

Team Manager

Marks and Spencer
Warrington, Cheshire
09.2015 - Current
  • Was selected to be one of four Managers to open a new Simply Foods store in Stockton Heath.
  • Managed, motivated and developed a team of between 10-25 to consistently deliver exceptional customer service.
  • Conducted periodic performance reviews for direct reports.
  • Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
  • Planned and managed resources and budget to support and deliver objectives.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Handled chemicals and waste in line with COSHH regulations.
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served customers to drive sales and deliver top-quality experiences.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

Section manager

Marks and Spencer
Warrington, Cheshire
05.2005 - 10.2015
  • M&S Gemini, a premier store with an annual sales plan of £30 million. My role as the Ambient Manager contributed around £10 million leading a team of 16 colleagues. Regularly was the manager running the entire Food section.
  • Concept Liaison Manager April-September 2013. Accountable for all communications between store and external contractors, ensuring all moves completed to schedule and all new equipment was installed to M&S required standards.
  • Administered a new staffing model for the whole foods team, working with other managers to deliver on time and budget.
  • Organised regular wine tasting events in store liaising with Head Office and building a relationship with the external wine expert.
  • Achieved No 1 for sales regularly on several of my departments including the 2 biggest cash depts, Wine and Groceries.
  • Requested by Regional Manager to support in Speke store Nov-Dec 2011 as the management team were relatively inexperienced.
  • Supported and developed a Section Co-Ordinator who was ranked No 1 in Gemini store.
  • Analysed daily, weekly and monthly sales figures to determine section profitability.
  • Supervised employees, providing coaching and mentorship to optimise productivity.
  • Trained new employees in company policies and procedures.
  • Walked sales floor regularly, identifying problems and resolving urgent issues.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Stayed up-to-date with industry market trends, understanding forthcoming customer initiatives and monitoring competitor activity.
  • Held regular staff meetings to brief team on new products and promotions.
  • Enforced compliance with legal, safety and health guidelines to reduce team risk.
  • Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
  • Conducted disciplinary action in line with store policies and termination of employees.
  • Consistently arrived at work on time and ready to start immediately.

Section Manager

Marks and Spencer
Warrington , Cheshire
12.2001 - 05.2005
  • Responsible for Menswear section, with annual sales of £12 million, leading a team of 30 advisors
  • Moved Menswear business batting from 12th to within top 10 in Quarter 4 2005.
  • Established a selling team, focusing suits, delivering exceptional customer service.
  • Negotiated and secured a bespoke catalogue for Menswear, using my customer profile knowledge and liaising with Head Office Menswear Catalogue Manager.
  • Coached and mentor section management colleagues from a specific customer service role to a combined role of commercial and service.
  • Exceeded sales plan 2003/2004 £13.3 million vs a plan of £11.5 million which was +5% on plan compared to the shape of chain stores at -3.7%.
  • Held regular staff meetings to brief team on new products and promotions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased revenue by upselling and recommending products.
  • Served customers to drive sales and deliver top-quality experiences.

Section Manager

Marks and Spencer
Warrington, Cheshire
05.2000 - 12.2001
  • Responsible for all General Merchandise departments in a medium high street store with annual sales of £5 million, leading a team of 22 advisors.
  • Duty Manager on a weekly basis, taking sole responsibility for customers, staff and the store.
  • Engaged existing store team to embrace principles of retail change. Initiated movement of shifts to fit the model and coached a team of selling advisors using their key skills.
  • Actively sought new ways of working and commercial best practices by regular comparative shops.
  • Maximised commercial opportunities during sale periods by setting up a process for stock smoothing between stores.
  • Took a risk and launched Christmas Gift Shop in a new location and delivered year on year sales growth.
  • Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
  • Walked sales floor regularly, identifying problems and resolving urgent issues.
  • Oversaw business staffing and training, building successful, customer-focused team.

Deputy Supervisor

Marks and Spencer
Warrington, Cheshire
09.1996 - 05.2000

Administrative assistant

Marks and Spencer
Warrington , Cheshire
03.1994 - 09.1996

Sales Advisor

Marks and Spencer
St Helens , Merseyside
09.1983 - 03.1994

Education

GCSEs -

Haydock High School
St Helens
09/1977 - 06/1983

Skills

  • Coaching leadership
  • Coaching and mentoring
  • Team leadership
  • Communication skills
  • Leadership
  • Time management
  • Problem-solving
  • Customer-focused
  • Change management

Additional Information

I am a very keen reader of all sorts of different genres, love autobiographies and psychological crime thrillers. I try and keep active walking & Pilates classes. Very social outside of work with a reliable circle if friends from different backgrounds and careers.

Timeline

Team Manager

Marks and Spencer
09.2015 - Current

Section manager

Marks and Spencer
05.2005 - 10.2015

Section Manager

Marks and Spencer
12.2001 - 05.2005

Section Manager

Marks and Spencer
05.2000 - 12.2001

Deputy Supervisor

Marks and Spencer
09.1996 - 05.2000

Administrative assistant

Marks and Spencer
03.1994 - 09.1996

Sales Advisor

Marks and Spencer
09.1983 - 03.1994

GCSEs -

Haydock High School
09/1977 - 06/1983

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Samantha Lynch