Samantha Hunter
Windsor,Berkshire
Summary
Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.
Offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving in sales assistant role.Working with customers are my passion and always up for a challenge.
Overview
21
21
years of professional experience
Work history
Retail sales associate
Temptations Gifts
Windsor , Berkshire
2025.11 - 2026.02
- Maintained tidy sales floor to enhance shopping experience.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Assisted in visual merchandising, improving shop floor appeal.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Operated till systems correctly, ensuring accurate transactions.
- Boosted store reputation with excellent customer service skills.
- Handled cash transactions accurately maintaining financial integrity.
- Established rapport with customers through attentive listening and communication.
- Advised customers on product selection based on their needs.
- Managed stock levels for optimal store performance.
- Collaborated with team members for efficient store operations.
- Facilitated smooth checkout process, reducing wait times for customers.
- Upheld company policies whilst interacting with customers and colleagues.
Customer sales assistant
Marks and spencer
Windsor , Berkshire
2005.07 - 2025.03
- Prioritised tasks effectively in fast-paced retail settings.
- Oriented new staff members, fostering supportive team atmosphere.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Processed transactions, ensuring accuracy at all times.
- Collaborated with team members to meet daily sales targets.
- Built relationships with customers through friendly interaction and assistance.
- Provided exceptional service, boosting repeat business rates.
- Ensured compliance with health and safety regulations within the retail environment.
- Managed stock level for effective store operation.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Upsold additional products for increased revenue generation.
- Resolved queries swiftly, contributing to positive customer experience.
- Delivered professional representation of brand during interactions with customers.
- Welcoming and dealing with contractors with effective signing in procedures.
- Flexibility with working with different products ie clothes ,food , beauty products .
- Adaptability to working in store cafe and exacting each process with professionalism and confidence.
- Enhanced customer engagement by offering product knowledge and advice.
Education
NVQ Level 1 and level 2 - Beauty Therapy
East Berkshire Collage
Maidenhead 09.1999
Skills
- Customised sales techniques
- Product display setup
- Pricing and markdowns
- Handling difficult customers
- Returns and exchanges management
- Retail security procedures
- Brand understanding
- Cash handling
- Stock management
- Retail software use
- Order processing
- Barcode scanning
- Merchandise replenishment
- Security measures
- Store layout design
- Upselling expertise
- Confident communicator
- Loss prevention
- Face-to-face selling
- Stock replenishment
- Complaint handling
- Money handling
- Superb time management
- Garment size replenishments
- Health and Safety regulations
- Accurate money handling
- Initiative taking
- Retail security measures
Timeline
Retail sales associate
Temptations Gifts
2025.11 - 2026.02
Customer sales assistant
Marks and spencer
2005.07 - 2025.03
NVQ Level 1 and level 2 - Beauty Therapy
East Berkshire Collage