Samantha Dale
Dumfries,Dumfries and Galloway
Summary
Dedicated professional with extensive expertise in cash handling proficiency, food allergens awareness, and work prioritisation. Adept at complaint handling and delivering exceptional customer service, ensuring compliance with THINK-25 policy implementation and health and safety procedures. Skilled in POS system operation, committed to maintaining high standards of service and efficiency.
Overview
15
15
years of professional experience
Work History
Front of house supervisor
Angela McIntyre
Dumfries, Dumfries and Galloway
03.2015 - 08.2025
- Handled customer complaints, ensuring swift resolution and client retention.
- Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
- Ensured smooth operations by effectively managing front of house duties.
- Ensured regulatory compliance in all front-of-house operations.
- Assisted in menu planning, offering customer varied choices.
- Liaised with kitchen staff for timely food service delivery.
- Improved customer satisfaction with prompt and courteous service.
- Contributed to revenue growth by upselling menu items.
- Coordinated staff schedules to ensure optimal coverage during peak times.
Restaurant supervisor
Aileen McGee
Dumfries, Dumfries and Galloway
07.2014 - 03.2015
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
Bar supervisor
Ross Strawbridge
Dumfries, Dumfries and Galloway
01.2011 - 08.2014
- Managed cash flow, ensuring correct transaction procedures were followed.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Scheduled shifts for staff members for efficient operation of the bar.
- Maintained clean premises, promoting a welcoming atmosphere for customer.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
Education
Higher health and social care - Social care
Dumfries and Galloway College
Dumfries, Dumfries and GallowaySkills
- Cash handling proficiency
- Food allergens awareness
- Work prioritisation
- Complaint handling
- Customer Service
- THINK-25 policy implementation
- Health and safety procedures
- POS system operation
Timeline
Front of house supervisor
Angela McIntyre
03.2015 - 08.2025
Restaurant supervisor
Aileen McGee
07.2014 - 03.2015
Bar supervisor
Ross Strawbridge
01.2011 - 08.2014
Higher health and social care - Social care
Dumfries and Galloway College
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