Isabel Cook
Horton In Ribblesdale ,North Yorkshire
Summary
Personable and motivated individual with solid foundation in customer service and team leadership. Demonstrates strong communication and organisational skills, excelling in creating welcoming environments and managing staff. Committed to enhancing guest experiences and fostering positive, efficient workplace.
Overview
16
16
years of professional experience
Work history
Front of house supervisor
The Craven Arms
Giggleswick , North Yorkshire
2015.05 - Current
- Handled customer complaints, ensuring swift resolution and client retention.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Ensured smooth operations by effectively managing front of house duties.
- Contributed to revenue growth by upselling menu items.
- Liaised with kitchen staff for timely food service delivery.
- Improved customer satisfaction with prompt and courteous service.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Maintained cleanliness, resulting in a comfortable dining environment for patrons.
- Delegated tasks to staff for efficient workflow management.
Front of house team member
The wheatsheaf
Ingelton, North Yorkshire
2013.06 - 2015.05
- Managed transactions ensuring accurate financial records.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Upheld hygiene standards in all front of house areas.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Balanced the needs of multiple tables whilst maintaining quality customer service.
- Enhanced guest experience with a friendly and helpful attitude.
- Established rapport with regular drinkers and diners, creating a loyal client base.
- Assisted guests with queries or requests for optimal guest experience.
General assistant
Booths
Settle, North Yorkshire
2009.09 - 2013.05
- Worked on till operations efficiently reducing queues at the checkout.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Undertook general cleaning duties regularly.
- Provided quality customer service, resulting in high levels of customer satisfaction.
- Assisted with inventory management for efficient stock control.
- Worked closely with team members to achieve collective goals and objectives.
- Arranged displays attractively, enticing customers into the shop.
- Helped resolve customer queries promptly.
- Maintained a clean, organised workspace to ensure smooth daily operations.
Education
GCSEs -
Settle College
SettleSkills
- Guest relationship building
- Work prioritisation
- Tactful upselling
- Ordering system mastery
- Cash handling proficiency
- Knowledge of dietary restrictions
- Food allergens awareness
- Polite demeanour
- Table setting standards
- Beverage service training
- Employee scheduling
- Dish quality control
- Menu knowledge
- Wine menu recommendations
- Seating plans
- Restaurant software proficiency
- Staff mentoring
- Reservation management
- Food hygiene understanding
- Licensing law
- Staff recruitment and training
- Complaint handling
- Customer feedback implementation
- [Software] reservation coordination
- Resilience under pressure
- Time efficiency
- Health and Safety Compliance
Timeline
Front of house supervisor
The Craven Arms
2015.05 - Current
Front of house team member
The wheatsheaf
2013.06 - 2015.05
General assistant
Booths
2009.09 - 2013.05
GCSEs -
Settle College