Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Samantha Croft

Birkenhead,Wirral

Summary

Dedicated professional with a strong foundation in customer service and organisational skills, complemented by expertise in cash handling and catering. Demonstrates leadership and effective stock control, ensuring efficient operations. Proficient in time management and knowledgeable about licensing laws, with a commitment to personal care and behaviour management. Aspires to leverage these skills in a dynamic environment to enhance service delivery and operational excellence.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work history

Sales Assistant

Morrisons
Pensby, Wirral
10.2023 - Current
  • Delivered excellent customer service on shop floor and at checkouts
  • Replenished shelves and maintained product availability
  • Handled fresh produce and adhered to food safety standards
  • Operated tills, processed payments, and managed refunds
  • Supported promotional campaigns and upselling efforts
  • Worked collaboratively with teams of more than 5 to meet store targets

Support Worker

Rivendell
New Ferry, Wirral
06.2022 - 10.2023
  • Provided personal care and assistance with daily living activities
  • Supported over 5 residents with medication management and mobility
  • Encouraged social engagement and participation in community activities
  • Assisted with meal preparation and ensured nutritional needs were met
  • Monitored health and well-being, reporting any concerns to management
  • Maintained a safe, clean, and supportive living environment

Sales Assistant

McColl's
Rock Ferry, Wirral
02.2019 - 01.2020
  • Followed cash management procedures
  • Frequent inventory checks
  • Accurately verified identification to prevent the sale of restricted items to underage customers
  • Transferred to over 3 different stores in the area when cover was needed


Warehouse Assistant

CSM Bakery Solutions
Bromborough, Wirral
01.2017 - 01.2019
  • Ensured products met quality and safety standards
  • Loaded and unloaded shipments efficiently
  • Maintained a clean and organized work area
  • Followed safety protocols and warehouse procedures
  • Assisted with inventory checks and stock rotation
  • Followed a strict timetable

Bar Supervisor

St Annes Parish Centre
Rock Ferry, Wirral
09.2009 - 01.2017
  • Supervised bar operations, ensuring efficient service and customer satisfaction
  • Trained and supported junior staff in bar duties and customer service
  • Managed inventory, including ordering and stock control
  • Prepared and served alcoholic and non-alcoholic beverages to customers
  • Maintained cleanliness and organization of the bar area
  • Ensured compliance with licensing laws and health & safety standards
  • Decorated/dressed room for occasions e.g Holy Communions, Weddings, Funerals and Birthdays

Education

GCSEs - English, Maths and Science

St John Plessington Catholic College
Bebington, Wirral
09.1988 - 06.1993

Skills

  • Customer Service - 11 years


  • Organisational - 11 years


  • Cash Handling - 11 years


  • Catering/Food preparation - 11 years


  • Leadership - 11 years


  • Stock Control - 11years


  • Time Management - 11 years


  • Knowledge of licensing laws - 11 years


  • Personal care and assistance - 2 years


  • Behaviour management - 2 years

Affiliations

  • Gardening
  • Live Music
  • Spending time with family and friends

Timeline

Sales Assistant

Morrisons
10.2023 - Current

Support Worker

Rivendell
06.2022 - 10.2023

Sales Assistant

McColl's
02.2019 - 01.2020

Warehouse Assistant

CSM Bakery Solutions
01.2017 - 01.2019

Bar Supervisor

St Annes Parish Centre
09.2009 - 01.2017

GCSEs - English, Maths and Science

St John Plessington Catholic College
09.1988 - 06.1993

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Samantha Croft