Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Samantha Brown

Samantha Brown

Whitley Bay,Northumber

Summary

Dedicated professional with a strong foundation in customer service and effective multitasking. Demonstrates exceptional store maintenance awareness and presentation standards, ensuring optimal product display creation. Known for patience under pressure, positivity, and enthusiasm, with a flexible approach to meeting diverse customer needs. Committed to leveraging skills in a dynamic retail environment to enhance customer satisfaction and drive sales success.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work History

Teaching assistant in primary school

Fordled Primary Schoo;
Cramlington, North Tyneside
09.2016 - Current
  • Conducted regular reading sessions promoting literacy amongst young learners.
  • Aided in the supervision of children during break times further ensuring their safety while on school premises.
  • Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
  • Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
  • Monitored pupil behaviour during class time, ensuring a conducive learning environment.
  • Worked closely with teachers to implement engaging lessons which improved student participation.
  • Assisted with the marking of pupils' work, providing constructive feedback where necessary.
  • Provided special attention to students with learning difficulties for better inclusion in class activities.
  • Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
  • Supervised pupils during lunchtimes and educational visits.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
  • Prepared visual aids, equipment and classroom displays for daily lessons.

Call handler

Orange (Now EE)
North Shields, North Tyneside
03.2003 - 12.2007
  • Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
  • Managed high volume of calls daily for prompt service delivery.
  • Enhanced customer satisfaction by swiftly resolving queries and issues.
  • Showed resilience under pressure, handling challenging situations with composure.

Education

GCSEs -

Ralph Gardner High School
North Shields, North Tyneside
09.1990 - 06.1995

Skills

  • Effective multitasking
  • Store maintenance awareness
  • Presentation standards
  • Product display creation
  • Patience under pressure
  • Positivity and enthusiasm
  • Flexible
  • Customer Service

Affiliations

  • Family time
  • Gym
  • Running
  • Going out with friends

Accomplishments

Teaching Assistant Level 3 passed 2016

Timeline

Teaching assistant in primary school

Fordled Primary Schoo;
09.2016 - Current

Call handler

Orange (Now EE)
03.2003 - 12.2007

GCSEs -

Ralph Gardner High School
09.1990 - 06.1995

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Samantha Brown