Leila Daniels
Colchester,Essex
Summary
Reception and administrative support focused on visitor welcome, call handling, and inquiry resolution. Maintains organized schedules, accurate records, and confidential information. Delivers efficient, professional communication in high-volume environments.
Overview
29
29
years of professional experience
Work History
Teaching Assistant In Primary School
Stanway Primary School
Colchester , Essex
03.2018 - Current
- Assisted teachers in overseeing playtime activities during break periods to ensure student safety and engagement.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Maintained a safe and tidy classroom, adhering to health and safety guidelines.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Managed behaviour within the classroom, promoting a positive and productive atmosphere for all pupils.
- Offered extra help and assistance to SEND students with individual classwork and group activities.
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Created and upheld a safe, clean, and organised classroom to enhance student focus and participation.
- Offered students one-on-one assistance with class assignments and activities.
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Maintained excellent student relationships by providing ongoing support.
- Enhanced student wellbeing by encouraging health, safety and good behaviour.
- Provided 1:1 support to students with Maths, Science and English.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
- Helped teachers plan engaging activities and create level-appropriate teaching materials.
- Encouraged pupil participation in classroom discussions, fostering critical thinking and communication skills.
- Assisted in planning and preparing classroom materials, fostering an engaging learning environment.
- Encouraged student interaction to develop positive learning and socialisation experiences.
- Prepared classrooms for lessons by setting workspaces, distributing teaching material and loading presentations onto interactive whiteboards.
- Facilitated ongoing support for students throughout lessons, promoting academic success and boosting their confidence.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Provided first aid and care for pupils as appropriate, adhering to school policies and procedures.
- Prepared indoor and outdoor spaces for recreational activities to support children's physical health and development.
- Supported student development by facilitating individual reading sessions and homework.
- Supported the induction of new pupils, easing their transition into the school environment.
- Collaborated with teachers in evaluating assignments and delivering feedback to students and parents to foster improvement.
- Monitored pupils' responses to learning activities and accurately recorded achievement and progress.
- Monitored social interactions and modelled positive choices to improve connections and reduce conflicts.
- Supported teachers in planning engaging learning activities for individual pupils and groups.
- Facilitated literacy and numeracy activities, utilising interactive methods to enhance pupil understanding.
- Gave detailed and regular feedback to teachers on pupils' achievement, progress and problems.
- Used teacher assessment data to customise interventions and best help children with learning difficulties.
- Demonstrated concepts taught by teachers during regular lessons.
- Monitored pupil progress, providing feedback to teachers for tailored educational approaches.
- Provided clerical support to teachers, preparing documents and managing records to support instructional needs.
- Implemented planned learning activities following direction from teachers, adjusting activities based on pupils' responses.
- Marked homework with detailed feedback to drive student progress.
- Distributed and collected student assignments and tests.
- Assisted in coordinating school events and productions, contributing to a vibrant school community.
- Coordinated with parents and guardians, sharing insights on pupil achievements and areas for improvement.
- Participated in professional development workshops, continuously improving teaching assistant competencies.
- Ensured accurate updates of class records, including attendance and grades for all assignments, projects, and tests.
- Prepared lesson plans, following school guidelines closely and meeting curriculum requirements.
- Updated parents and carers with tailored feedback and progress reports.
- Collaborated with teachers to evaluate pupils' work, contributing to termly reports.
- Wrote and maintained accurate class records on attendance, progress and test scores.
- Administered tests, invigilated exams and undertook routine marking of tests.
- Enhanced reading skills through guided reading sessions, tracking progress and addressing challenges.
- Administered first aid and care for pupils when necessary, following school policies and procedures.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Organised and supervised educational outings, enriching the curriculum with real-world experiences.
Reception Coordinator
Adcock Refrigeration
Colchester , Essex
03.2002 - 05.2024
- Welcomed guests and clients in a friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered professional customer service to create positive first impressions and enhance business reputation.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Coordinated with external contractors for specialised maintenance tasks, overseeing quality and timeliness.
- Facilitated communication between departments regarding facility-related issues, fostering a collaborative work environment.
- Established relationships with vendors to ensure reliable service delivery. and suppliers for business needs and negotiated terms for optimum service delivery.
- Identified and resolved challenges to ensure user satisfaction with facilities. and offered solutions to maintain and satisfy facility users.
- Planned maintenance activities following budget, building use needs and operational requirements to maintain high standards.
- Completed audits and checks to secure office compliance with current legislation.
- Monitored staff performance and developed improvement plans.
- Managed comprehensive facilities maintenance schedules, coordinating repairs and upgrades to enhance operational efficiency.
- Managed inventory control of office supplies and equipment, forecasting needs to prevent operational disruptions.
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Updated and maintained accurate records of facilities operations, ensuring ready access to information.
- Drove company growth with a proactive mindset and results-oriented plans for business operations.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Resolved facilities-related issues promptly, minimising impact on business operations.
House Wife
House Wife
Colchester , Essex
05.2004 - 03.2018
- Transitioned from professional career to family life during preparation for my son's birth. I worked all the way to the birth of my Son. I now have 4 lovely children which three are in full time employment and my youngest is in year 9 secondary School.
Pension Adviser
Royal London
Colchester , Essex
09.1997 - 03.2002
- Built strong business relationships through regular communication and exceptional service.
- Assisted customers with advice and direction on financial planning and insurance needs.
- Forged strong working relationships with individual and commercial customers.
- Kept up-to-date on financial law changes to update customer policies.
- Evaluated and processed customer loan and insurance applications.
- Guaranteed company-wide compliance to industry regulations and legal requirements.
- Reviewed, refined and strengthened internal processes to improve financial controls.
- Achieved optimal resource use through budget, expenditure and allocation controls.
- Coordinated strategic cooperation with branches to deliver on broader business goals.
- Empowered clients with knowledge on the risks and rewards of different pension investment options, fostering informed decision-making.
- Developed personalised pension projections for clients, aiding in long-term retirement planning and decision-making.
- Conducted regular follow-ups with clients, assessing satisfaction with pension arrangements and making adjustments as needed.
- Advised clients on pension schemes, explaining benefits and tax implications to optimise retirement savings.
- Analysed clients' existing pension schemes, identifying opportunities for consolidation or improvement.
- Provided guidance on state pension entitlements and benefits, clarifying eligibility and application processes for clients.
- Championed ethical pension investment options, advising clients on sustainable and socially responsible funds.
- Resolved client queries and concerns regarding pension contributions, scheme performance, and retirement goals.
Education
GCSE
St Benedicts College
Colchester 01-2025
Skills
- Classroom supervision
- Child safeguarding
- Behaviour monitoring
- Pupil assessment
- Customer service
- Client relations
- Front desk operations
- Records management
- Appointment scheduling
- Microsoft Office
- Data entry
- Visitor management
- Professional attitude
- Clear communication
- Discretion handling
- Conflict resolution
- Customer relations
- Friendly customer service
- Customer and client relations
- Trustworthy
- Call handling
- Multitasking ability
- Calm under pressure
- Greeting customers
- Flexible
- Telephone skills
- Punctual
- Multitasking and prioritisation
- Clean and tidy nature
- Telephone manner
- Organised and reliable
- Active listener
- Organisational skills
- Attention to Detail
- Record-keeping
- Polite client care
- Organisation and efficiency
- Administration
- Well-presented
- Open and clear communicator
- Professional appearance
- Patience and composure
- Calendar management
- Appointment management
- Positive outlook
Timeline
Teaching Assistant In Primary School
Stanway Primary School
03.2018 - Current
House Wife
House Wife
05.2004 - 03.2018
Reception Coordinator
Adcock Refrigeration
03.2002 - 05.2024
Pension Adviser
Royal London
09.1997 - 03.2002
GCSE
St Benedicts College