Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Samanta Kaur

Nottingham

Summary

As a dedicated and enthusiastic individual, I excel at delivering outstanding customer experiences by empathetically listening to concerns, which allows me to resolve issues effectively. My previous roles have equipped me with the ability to handle confidential information, ensuring smooth transactions and maintaining customer trust. My strong analytical skills and attention to detail have also consistently driven accuracy in payment processing and data management.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Waitress

Hickory's Smokehouse
Gamston, Nottinghamshire
09.2024 - Current
  • Mitigated customer complaints effectively by empathetically listening and offering solutions.
  • Handled confidential payment transactions to guarantee smooth customer checkout process.
  • Provided exceptional customer service, enhancing customer loyalty.
  • Maintained professionalism and problem-solving skills under pressure, during busy periods.

Haulage Accounts Assistant

Thiara Transport Ltd
Stoke-on-Trent, Staffordshire
04.2021 - 09.2024
  • Strong analytical skills to compare payment records with dispatch tickets, consistently meeting target accuracy levels.
  • Regularly completing outbound calls with billing administrators to resolve payment discrepancies, honing call centre skills.
  • Decreased errors in payroll processing with meticulous review of data.
  • Designed Excel spreadsheets to clearly capture and display data.

Education

GCSEs -

Trentham High School
Stoke-on-Trent
09.2016 - 06.2021

City of Stoke-on-Trent Sixth Form College
Stoke-on-Trent
09.2021 - 06.2023

Skills

  • Resilient under pressure
  • Confident Communicator
  • Numerical competence
  • Proactive in identifying errors
  • Outstanding customer service

Languages

English
Fluent
Punjabi
Fluent
Hindi
Upper intermediate

Affiliations

  • Culinary exploration
  • Keeping up to date with Korean culture

References

References available upon request.

Timeline

Waitress

Hickory's Smokehouse
09.2024 - Current

City of Stoke-on-Trent Sixth Form College
09.2021 - 06.2023

Haulage Accounts Assistant

Thiara Transport Ltd
04.2021 - 09.2024

GCSEs -

Trentham High School
09.2016 - 06.2021
Samanta Kaur