Harriet Jackson

Responsibilities Included:

• Greeting and seating guests during high-volume hours, ensuring a welcoming first impression
• Taking and managing bookings
• Providing personal recommendations, memorising a menu that changed daily and upselling specials
• Addressing and managing customer complaints in a professional and calm demeanour
• Monitoring guests' needs throughout service, including filling drinks and clearing plates promptly
• Trained new staff members on procedures
• Performed opening and closing procedures
• Processing cash and card payments
• Working closely with kitchen and bar staff to ensure a timely workflow and minimise wait times

Responsibilities included

• Serving as an enthusiastic and dedicated waitress every Friday and Saturday night
• Serving food and drink
• Preparing desserts and drinks
• Stocking bottled drinks
• Processing cash and card transactions
• Maintaining a professional environment
• Greeting customers and creating a warm and inviting dining experience
• Taking eat-in and take-away order face to face and over the phone
• Recommending dishes
• Accommodating dietary requirements and preferences
• Training new employees
• Maintaining health and safety standards
• Working collaboratively in a team to ensure a high standard of service

Responsibilities Included:

• Organising donation collections over the phone and face to face
• Arranging stock
• Processing cash and card transactions
• Greeting and assisting customers
• Upselling offers and promotions

Responsibilities Included:

• Engaging with and safeguarding 11-16 year olds
• Serving a coffee bar
• Processing cash transactions
• Maintaining health and safety standards
• Assisting admissions
• Working as a team
• Promoting a friendly and safe environment for young people