SAMAN AHMAD
CROYDON
Summary
Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently. Keen to return back to work after taking time off to raise her children.
Overview
4
4
years of professional experience
Work History
Nursery Administrator
Mayfield Nursery
London
03.2018 - 09.2019
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Managed client communications by answering phones and corresponding through email.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Monitored compliance with health and safety regulations, conducting regular audits to promote a safe working environment.
Customer Service Representative
ASDA STORES
London
10.2015 - 08.2017
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Processed and issued product orders and service upgrades for customers.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Education
Bachelor of Science - Computer Science
Kingston University
Kingston upon Thames01-2016
NVQ Level 3 - Information Technology
Kingston College
London, ENG01-2013
GCSEs -
Bishopsford Community School
Morden, MRT01-2010
Skills
- Customer service
- Verbal communication
- Written communication
- Client liaison
- Problem solving
- Conflict resolution
- Attention to detail
- Team collaboration
- Highly organised
Timeline
Nursery Administrator
Mayfield Nursery
03.2018 - 09.2019
Customer Service Representative
ASDA STORES
10.2015 - 08.2017
Bachelor of Science - Computer Science
Kingston University
NVQ Level 3 - Information Technology
Kingston College
GCSEs -
Bishopsford Community School