Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Custom
Personal Information
Timeline
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Sam Nelson

Montrose,Angus

Summary

Dedicated professional with a strong focus on customer service and guest satisfaction assessment. Demonstrates exceptional time management efficiency and conflict resolution skills, ensuring high standards in cleaning requirements and stress management. Committed to enhancing customer experiences and seeking opportunities to further develop expertise in hospitality management.

Offering exceptional customer service skills and positive attitude. Knowledgeable about teamwork, communication, and problem-solving from previous roles in hospitality. Ready to use and develop interpersonal, organisational, and multitasking skills.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Server and Bar Person

The Anchor Hotel
Johnshaven
04.2024 - 07.2025
  • A further experienced role in delivering exceptional customer service through serving a wide array of beverages, and serving high-quality food, with service with a smile.
  • A strong skill in communication and service through serving local and returning customers, with positive feedback on efficiency, time-management and teamworking skills.
  • Reason for leaving: Due to being settled in Montrose and the Angus area, with plans to remain in the area for the long term alongside studying for University through commuting once a week, a hospitality job comes with unsociable and late hours which doesn’t link with my University studying, however more sociable hours during the day would be a perfect fit.

Delivery Driver

Dominoes
Montrose
05.2023 - 08.2023
  • Company Overview: Domino's Pizza is a multinational pizza delivery and carryout chain.
  • Engaging in very frequent customer serving, in delivering hot food to customers’ doorsteps in a professional and cheerful manner.
  • Also engaged in general maintenance of the store, including washing dishes and general sweeping and cleaning of the store and presentation.
  • Domino's Pizza is a multinational pizza delivery and carryout chain.
  • Reason for leaving: Enjoyed a variety of jobs that furthered my skills, however, was working two jobs at the same time, and decided to focus my skills and attention toward one job in order to provide a loyal and committed attitude to providing high quality work.

Kitchen Porter

The Anchor Hotel
Johnshaven
03.2022 - 08.2023
  • Working in hospitality washing dishes and assisting around the kitchen, including general maintenance and cleaning.
  • Includes handling of food and making desserts.

Server

The Anchor Hotel
Johnshaven
03.2022 - 08.2023
  • Working around the bar including pouring non-alcoholic drinks and alcoholic drinks.
  • Also includes bar general maintenance and cleaning, brilliant customer service and strong and humorous communication.
  • Also includes serving food and assisting with customer general queries.
  • Full training in pouring alcoholic beverages, in order for work to be efficient and successful.
  • Reason for leaving: Due to beginning my University course, a few moves to different locations meant that I no longer was close enough to ensure a consistent working life.
  • Job was left on good terms with manager grateful and spoke of my positives and skills learn whilst working there.

Work Experience

Angus Birth Unit
01.2020 - 02.2020
  • Work experience as a general helper around the unit, administration and cleaner, as part of a school project.

Education

MA (Honours) - Psychology

University of St. Andrews
01.2022 - 07.2025

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Mearns Academy
01.2016 - 01.2022

Skills

  • Time management efficiency
  • Guest satisfaction assessment
  • Customer Service
  • Conflict Resolution
  • Cleaning requirements
  • Stress management and coping

Accomplishments

  • Prefect Leader Title Awarded, 30/06/22
  • Prefect in S5, 30/06/21
  • Prefect in S4, 30/06/20
  • Full Colours awarded for service to school, 30/06/19
  • Half Colours awarded for service to school, 30/06/18
  • School Representative Council Member, 30/06/21

Affiliations

Reading, Writing, Football and Exercise, Socialising

Custom

  • Hardworking
  • Humble
  • Friendly
  • Approachable
  • Love for life
  • Great sense of humour

Personal Information

Date of birth: 22/10/04

Timeline

Server and Bar Person

The Anchor Hotel
04.2024 - 07.2025

Delivery Driver

Dominoes
05.2023 - 08.2023

Kitchen Porter

The Anchor Hotel
03.2022 - 08.2023

Server

The Anchor Hotel
03.2022 - 08.2023

MA (Honours) - Psychology

University of St. Andrews
01.2022 - 07.2025

Work Experience

Angus Birth Unit
01.2020 - 02.2020

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Mearns Academy
01.2016 - 01.2022

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Sam Nelson