Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
Languages
Timeline
Generic
Sam Manoj

Sam Manoj

Doncaster

Summary

Accomplished professional with extensive expertise in accountability and responsibility, quality assurance compliance, and change management. Proficient in Microsoft Office Suite, merchandising planning, KPI performance management, and strategic planning. Demonstrated success in project management and talent review, with a strong focus on quality assurance and KPIs mastery. Committed to driving organisational success through effective strategic initiatives and continuous improvement.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Interim Area Manager – Manual Sort

Amazon LBA4
01.2025 - 06.2025
  • Led 77 direct reports on Back End Nights, achieving 13 consecutive weeks with zero bridging: the only shift to do so.
  • Oversaw workflows to meet injection targets while driving engagement through briefings, feedback, and wellbeing initiatives.
  • Reduced outfeed jams by 12.63% (2,716 → 2,373), saving 4+ hours of downtime via MHE upgrades and issue deep-dives.
  • Leveraged data analysis to optimize the Bullseye tool, improving productivity by 4.2% reducing associate travel time across stations.
  • Created training tools and SOP reminders reducing mis-sorts by 18%.
  • Built training content and compliance tools to tackle scan misses, significantly improving sort performance.
  • Boosted site-wide productivity, improving UPH from 300 to 333.5 (11.17%), exceeding the site average and maintaining high quality standards.
  • Spearheaded SLI improvement by launching SLI improvement quizzes, reducing unfavourable to 0% vs Site Target to be under 5% (273 responses), reflecting a highly engaged workforce. (Earn Trust, Hire and Develop).

Operations Team Lead – Flow, Manual Palletize (MP), Robotic Palletize (RP), and Shipping

Amazon LBA4
09.2023 - 01.2025
  • Drove 69.7% DPMO reduction in Manual Palletize through coaching and workflow optimisation (Insist on the Highest Standards).
  • Supported ICQA-led investigations into inventory anomalies, contributing valuable process insights that resolved recurring count issues.
  • Key contact for Central Flow Tool rollout: trained 10+ leaders and improved tracking/reporting across shifts.
  • Partnered with senior stakeholders to resolve injection bottlenecks, enhance shift planning, and improve site-wide communication.

Interim Area Manager – Flow

Amazon LBA4
09.2024 - 10.2024
  • Transformed Back End Night during Peak 2024, improving performance despite an 87.7% increase in volume.
  • Achieved a 42.4% reduction in recirculation volume and a 69.3% improvement in recirculation percentage, while optimizing workflows and upskilling a new lead for sustained performance improvements.
  • Directed a shift which achieved 20.4M units and set a site record of 8.14 Sort weekly, with the highest TSI of 34k cartons and the first shift to reach 80k injection via recirc management and problem solving.
  • Collaborated with RME to identify and address bottlenecks, driving significant jam reduction across shifts.
  • Sent monthly emails and followed up on MHE improvements, resulting in jam reductions: Shift 48 (13.63%), Shift 49 (17.29%), Shift 50 (9.77%), Shift 51 (14.92%).
  • Improved SLI scores across key metrics: Safety Leadership Index: 6% > 4%, Safety Behaviour Index: 15% > 3%, Leadership Behaviour: 68% > 81%, Inclusion: 84% > 91%.
  • Led Mental Health and Wellbeing initiatives, including the launch of a monthly newsletter, collaboration with Samaritans, and charitable activities, driving a reduction in Year-to-Date Unplanned Absences (YTD UPA) from 5.4% to 4.1%, surpassing the target of 5.1%.
  • Orchestrated a successful Health and Wellbeing awareness event in collaboration with the HR Business Partner and external partners, earning outstanding feedback metrics: 88% positive relevance rating, 98% recommendation rate, and 100% interest in future sessions, enhancing site-wide wellness engagement during the Peak period.

Interim Lead – Reverse Logistics

Amazon LBA2
07.2023 - 09.2023
  • Led CRET dock operations, managing a team of 100+ associates, improving productivity by 29% and reducing errors by 22%.
  • Identified and resolved an anomaly with EDI4, saving £40,560 annually by eliminating unnecessary trailer collections.

Dock Coordinator

Amazon LBA2
08.2022 - 07.2023
  • Reduced a 45+ day backlog of Transit Time Sensitive units to just 4 days in 3 weeks (91% improvement) by implementing a new 3D layout and prioritizing time-sensitive units.
  • Improved workspace safety by introducing storage trailers, providing associates with needed space for a safer and more efficient environment.

Business Owner

StarPaws Services
06.2020 - 08.2022
  • Founded and managed a pioneering pet delivery service in South India, coordinating logistics across 14 districts.
  • Maintained high standards of animal care, managing customer interactions and ensuring timely delivery.
  • Integrated Shopify data with warehouse workflows to track lost inventory and fix data gaps.
  • Achieved a profit of £20,000 in six months through efficient operations and customer satisfaction.
  • Managed e-commerce inventory control, achieving 99.6% inventory accuracy through data tracking and cycle checks.
  • Executed successful marketing strategies, gaining 600,000+ YouTube hits and 2,000 daily views on the Google Business Profile.

Education

A-Levels - Humanities

Karaparamba GHSS
India
06.2020 - 06.2022

Skills


  • Accountability and responsibility
  • Quality assurance compliance
  • Change management
  • Microsoft office suite proficiency
  • Merchandising planning
  • KPI performance management
  • Talent review
  • Strategic planning
  • Project Management
  • Quality Assurance
  • KPIs mastery

Affiliations

  • vlogging
  • gardening
  • DIY
  • Travelling

Accomplishments

At LBA4 : No.1 IXD In The World

Manager of the Month

Team Lead of the Month

Languages

Malayalam
Native
English
Fluent
Hindi
Advanced
Tamil
Fluent

Timeline

Interim Area Manager – Manual Sort

Amazon LBA4
01.2025 - 06.2025

Interim Area Manager – Flow

Amazon LBA4
09.2024 - 10.2024

Operations Team Lead – Flow, Manual Palletize (MP), Robotic Palletize (RP), and Shipping

Amazon LBA4
09.2023 - 01.2025

Interim Lead – Reverse Logistics

Amazon LBA2
07.2023 - 09.2023

Dock Coordinator

Amazon LBA2
08.2022 - 07.2023

A-Levels - Humanities

Karaparamba GHSS
06.2020 - 06.2022

Business Owner

StarPaws Services
06.2020 - 08.2022

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Sam Manoj