Tanya Bond
White/White British/Other White Background
Summary
I am an area manager with over 20 years experience in driving sales growth and building high performance teams across multiple locations.
My expertise lies in operating to maximise efficiency and profitability without losing sight of customer needs. I believe the best business business decision are made when they improve the customer experience.
My leadership style is characterised by open communication, mentorship and a relentless pursuit of operational efficiency.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Area Manager
Morrisons
Leeds & Bradford, Yorkshire
2023.02 - Current
- Responsible for 28 stores across the Leeds and Bradford area, ensuring all store managers have customers, colleagues and local communities at the heart of everything they do.
- Leading a team to create a culture where the customer experience is the best in the market and in line with the Morrisons Brand
- Growing the stores on the area commercial performance through retail sales and Post Office income. Developing competitive operational plans and understanding competitor activity
- Recruiting, leading, developing and coaching store managers to deliver great customer service by creating inclusive culture and empowering the teams.
- Build and maintaining relationships with key stakeholders across all areas/levels of the business
Group Operations Manager
McColls
Lancashire and Cumbria
2021.04 - 2023.02
- Responsible for 48 stores in the Lancashire and Cumbria Area
- Managed diverse teams to meet organisational objectives.
- Streamlined operations by implementing efficient work processes.
- Established effective communication channels for smoother workflow.
- Enforced company policies and regulations, maintaining operational standards.
Area manager
Poundland
Lancashire
2014.11 - 2021.03
- Accountable for the day to day operations of 27 store across Lancashire and Cumbria
- Provided comprehensive reports on market trends, helping inform business decisions.
- Motivated team towards achieving set targets and objectives.
- Oversaw compliance with company policies and procedures within the team.
- Conducted performance evaluations, leading to staff development and growth.
Area manager
Superdrug
Manchester and Liverpool
2006.09 - 2014.10
- Responsible for 25 stores on the Manchester and Liverpool Area
- Established strong relationships with key stakeholders to facilitate business growth.
- Ensured adherence to health and safety standards, prioritising employee well-being at all times.
- Achieved high customer satisfaction with a focus on quality service delivery.
- Fostered a positive work environment through transparent communication and fair treatment.
- Overcame complex challenges through strategic decision making and problem-solving skills.
Duty Manager
Sainsburys
Newry, Newry Mourne and Down
2004.06 - 2006.12
- Duty Manager for busy 1 Million turnover per week store based on border of NI and Republic Of Ireland
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Sustained operational excellence with adherence to company policies and procedures.
Education
BA Joint Degree - Psychology and Criminology
University of Sunderland
Sunderland 1996.09 - 2000.06
Skills
- Accountability and responsibility
- P and L accountability
- Leadership excellence
- Retail operations knowledge
Timeline
Area Manager
Morrisons
2023.02 - Current
Group Operations Manager
McColls
2021.04 - 2023.02
Area manager
Poundland
2014.11 - 2021.03
Area manager
Superdrug
2006.09 - 2014.10
Duty Manager
Sainsburys
2004.06 - 2006.12
BA Joint Degree - Psychology and Criminology
University of Sunderland
1996.09 - 2000.06