Sally Brent Jones

• Assisted in preparing and presenting appeals at tribunals.
• Handled sensitive issues with professionalism while ensuring confidentiality.
• Maintained detailed records of each case with a focus on accuracy in reporting.
• Communicated regularly with government departments regarding individual cases to facilitate smooth proceedings.
• Supported clients with mental health issues and referred them to appropriate organisations for additional support.
• Assisted clients in completing benefit claim forms, resulting in successful applications.
• Facilitated training sessions for junior advisers, contributing towards team skill enhancement.
• Wrote clear letters outlining clients' circumstances; helped increase chances of positive outcomes.
• Provided emotional support to distressed clients whilst handling their cases.
• Kept abreast of new legislation and regulations to maintain up-to-date knowledge base.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Partnered with external support networks to deliver holistic client care.
• Responsible for Quality Advice Assessments and Casework reviews for all staff
• Navigated through legal jargon for easier client comprehension.
• Boosted client understanding by explaining complex welfare benefits to them.
• Conducted interviews with clients for accurate benefit assessments.

Same position as present one. Left to move to Sussex but employed again working remotely.

Local Gardening for clients.

• Built strong relationships with suppliers to ensure quality of purchased pieces.
• Secured lucrative deals through skilled negotiation tactics.
• Regularly updated online presence, increasing visibility in a competitive market.
• Identified potential treasures at auctions, leading to profitable resales.
• Ensured customer satisfaction through detailed knowledge of each item's history and value.
• Advised customers on care for their antiques, enhancing their personal collections' longevity.
• Expanded customer base by attending antique fairs and networking with potential clients.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Carried out active selling from initial customer greeting.

• Regularly updated knowledge about changing market trends to offer up-to-date advice to clients.
• Advised clients which make-up was suitable for them.