Brian Moore
Burton Latimer,United Kingdom
Summary
A dedicated professional with a strong focus on achieving targets and maintaining confidentiality, demonstrating exceptional attention to detail and promoting client independence. Skilled in fostering choice and control for clients while upholding professionalism, integrity, and inclusivity. Committed to building positive, supportive relationships based on honesty, trust, and respect for diversity. Proficient in computer literacy, including MS Office applications such as Word, Excel, and Outlook. Possesses advanced communication skills with British Sign Language Level 2 proficiency. Expertise in case management, financial assessment capabilities, and GDPR compliance ensures comprehensive understanding of welfare systems and benefits entitlement calculations. Career goals include further enhancing welfare rights awareness and financial assessment capabilities to support diverse communities effectively.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Debt & Welfare Benefits Advisor
Accommodation concern
2019.07 - 2025.05
- Deliver professional, impartial, outcome-focused debt and welfare advice to clients across North Northamptonshire.
- Provide advice and casework under the Advice Quality Standard (AQS) and FCA guidelines.
- Assist clients with budgeting, debt solutions, and income maximisation strategies including applications to trusts, DHPs, and utility support.
- Conduct initial interviews, assess client needs, and identify solutions using S.M.A.R.T principles.
- Advocate on clients’ behalf with creditors, local authorities, and other agencies.
- Provide advice through in-person and telephone channels, maintaining accurate records using statistical software.
- Meet performance targets, ensure compliance with CMA and FCA regulations, and participate in internal auditing processes.
- Stay informed on legislative changes affecting debt, welfare benefits, and housing law.
- Work collaboratively with other advisors and departments to ensure comprehensive support to clients.
Teaching Assistant in special needs school
Fairfields School
2017.09 - 2019.07
1:1 PA for deaf young person with additional needs
Briony Moore
2016.09 - 2017.08
Teaching Assistant in special needs school
Fairfields School
2015.09 - 2016.10
1:1 Teaching Assistant for deaf child
Holy Trinity and St Johns School
2014.09 - 2015.08
Guide Communicator – DeafBlind adults (Sessional work)
Enable U Sensory Support
2014.04 - 2015.08
Guide communicator – DeafBlind adults
Kent Association for the Blind (KAB)
2011.11 - 2014.08
Caring for disabled daughter
2011.07 - 2011.11
Senior Team Leader
ACH
2010.09 - 2011.07
Community support worker
East Kent Mencap
2009.12 - 2010.09
Self Employed
2008.04 - 2009.12
- Company Overview: Admin support for Moore Communication (Training & Sign Language business)
- Admin support for Moore Communication (Training & Sign Language business)
Work Placement Supervisor
Thanet College
2006.02 - 2008.04
Deputy Team Leader
MCCH Society Ltd
2005.09 - 2006.02
Residential Support Worker
RNID
2005.03 - 2005.08
Learning Support Assistant
RSDCM & Westgate College
2003.03 - 2005.02
Special Needs Assistant
Clifton Hill School
2002.03 - 2003.03
Sessional Residential Social Worker
NCH – Pastons Children’s Home
2002.02 - 2003.03
Caring for daughter
2001.11 - 2002.01
Student support worker in Residential Home
St Piers school for Epilepsy
2001.01 - 2001.11
Pre-school supervisor
Tatsfield Village Pre-school
2000.09 - 2001.07
Education
CSE’s - Maths, English, Computer Studies, History, Social Studies, Physics, Chemistry, Woodwork
Charles Darwin School
Biggin Hill, Kent 1975.01 - 1980.01
Skills
- Achievement against targets
- Confidentiality
- Attention to detail
- Promoting independence
- Choice and control for clients
- Professionalism
- Integrity
- Inclusivity
- Respect for diversity
- Building positive relationships
- Supportive relationships
- Honesty
- Trust
- Respect
- Computer literacy
- MS Office
- Word
- Excel
- Outlook
- Good communication
- British Sign Language Level 2
- Case management proficiency
- Understanding of means tests
- Benefit entitlement calculation
- Intuitive listening
- Knowledge of welfare system
- Welfare rights awareness
- Financial assessment capabilities
- Benefits knowledge
- Case Management
- Budgeting and finance
- GDPR compliance
Additional Information
Full clean UK driving license and access to own vehicle. I have full licence from DVLA with no restrictions (Epilepsy, controlled by medication, last seizure 2002).
Custom
- Team-Teach, 07/01/16
- Manual Handling, 09/01/15
- Cued Articulation, 10/01/14
- Child Protection Training, 10/01/13
- Mental Health Awareness, 07/01/13
- Health & Safety for Care Workers, 05/01/10
- Control & Prevention of Infection, 05/01/10
- Self Directed Support and Brokerage, 11/01/09
- Person Centred Planning, 11/01/09
- Challenging Behaviour, 11/01/09
- Adult protection awareness, 06/01/09
- Level 3 Language Development in BSL, 05/01/09
- PROACT SCIPr, UK, 12/01/05
- Intermediate Certificate in Supervising Health and Safety, 11/01/05
- Management of Actual or Potential Aggression, 04/01/05
- Picture Exchange Communication System, 07/01/02
- Makaton Primary Carers (workshop 2), 04/01/98
Timeline
Debt & Welfare Benefits Advisor
Accommodation concern
2019.07 - 2025.05
Teaching Assistant in special needs school
Fairfields School
2017.09 - 2019.07
1:1 PA for deaf young person with additional needs
Briony Moore
2016.09 - 2017.08
Teaching Assistant in special needs school
Fairfields School
2015.09 - 2016.10
1:1 Teaching Assistant for deaf child
Holy Trinity and St Johns School
2014.09 - 2015.08
Guide Communicator – DeafBlind adults (Sessional work)
Enable U Sensory Support
2014.04 - 2015.08
Guide communicator – DeafBlind adults
Kent Association for the Blind (KAB)
2011.11 - 2014.08
Caring for disabled daughter
2011.07 - 2011.11
Senior Team Leader
ACH
2010.09 - 2011.07
Community support worker
East Kent Mencap
2009.12 - 2010.09
Self Employed
2008.04 - 2009.12
Work Placement Supervisor
Thanet College
2006.02 - 2008.04
Deputy Team Leader
MCCH Society Ltd
2005.09 - 2006.02
Residential Support Worker
RNID
2005.03 - 2005.08
Learning Support Assistant
RSDCM & Westgate College
2003.03 - 2005.02
Special Needs Assistant
Clifton Hill School
2002.03 - 2003.03
Sessional Residential Social Worker
NCH – Pastons Children’s Home
2002.02 - 2003.03
Caring for daughter
2001.11 - 2002.01
Student support worker in Residential Home
St Piers school for Epilepsy
2001.01 - 2001.11
Pre-school supervisor
Tatsfield Village Pre-school
2000.09 - 2001.07
CSE’s - Maths, English, Computer Studies, History, Social Studies, Physics, Chemistry, Woodwork
Charles Darwin School
1975.01 - 1980.01