Open to work
Sakshi Mathur
Summary
Results-driven professional with expertise in customer service, relationship management, and meeting coordination. Skilled in problem solving, safety compliance, and vendor liaison. Manages facilities support, visitor management, and inventory control with confidentiality. Experience in event coordination and records management, focused on enhancing team collaboration and achieving organisational objectives.
Overview
1
1
Certification
3
3
years of post-secondary education
18
18
years of professional experience
Work history
Workplace Assistant
AMPA Holdings LLP
London
2023.11 - Current
- Manage bookings and coordinate technical setups for a polished front-of-house experience.
- Assisted with internal and external event logistics, coordinating room setup, equipment, and hospitality to ensure seamless execution.
- Handled event logistics smoothly, ensuring successful company events.
- Provided customer service, delivering high levels of satisfaction.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Monitor office equipment, coffee machines, and supplies, logging faults for repairs.
- Supported environmental initiatives and upheld health and safety standards by escalating risks promptly.
- Handle document and mailroom support, including scanning, printing, archiving, records management.
- Test and introduce Condeco and Windows 11 upgrades, supporting colleague setup and troubleshooting.
- Organised lockers, keys, and access passes for new hires and departing employees.
- Liaised with building management and external contractors to facilitate timely completion of facilities work and ensure operational efficiency.
- Provided coverage for staff absences at multiple locations to maintain consistent service levels.
- Support office relocation by conducting stock audits and coordinating vendors and logistics.
- Maintained an organised workspace by implementing systematic filing and tracking methods.
- Increased efficiency by handling correspondence and organising files.
- Handled confidential information, maintaining discretion and integrity.
Service Relationship Manager
Kotak Mahindra Bank Ltd.
New Delhi, India
2014.01 - 2017.03
- Established trusted client relationships as primary service delivery contact, ensuring consistent communication and support.
- Led client meetings, logged service performance, and resolved issues promptly with empathy.
- Resolved complex service issues, ensuring enhanced client trust.
- Collaborated with internal teams to enhance service quality, directly contributing to client satisfaction.
- Facilitated interdepartmental collaboration, streamlining processes and enhancing overall efficiency.
- Identified business opportunities, resulting in increased sales revenues.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Provided comprehensive product knowledge for improved customer experience.
Customer Service Executive
RBS N.V.
New Delhi, India
2010.07 - 2013.12
- Resolved queries and grievances professionally, ensuring timely compliance with regulations and fostering client trust.
- Guided clients through documentation and processes for DEMAT and LAS account services, enhancing their understanding and satisfaction.
- Maintained accurate records and collaborated with teams to enhance service delivery, contributing to improved client experiences.
- Collaborated with departments to resolve issues quickly.
- Offered additional products and services to boost company sales.
Front Desk Officer
ABN AMRO Bank
New Delhi, India
2008.09 - 2010.06
- Welcomed customers into banking environment, fostering a friendly atmosphere while assisting with their banking needs.
- Delivered excellent service whilst handling guest complaints and queries.
- Manage appointments, answer calls, and keep front desk space organised.
- Assist with promotional events and coordinate smoothly across departments for consistent delivery.
- Compiled daily reports, aiding effective decision making processes.
- Sorted and categorised files systematically to enable quick access and retrieval of documents.
- Maintained confidentiality of records to uphold privacy regulations.
- Managed stock of office supplies to ensure smooth operations and prevent shortages.
Education
Bachelors - Commerce (Hons)
Delhi University
Delhi, India 2005.04 - 2008.03
Skills
- Office software skills
- Microsoft Office
- Records management
- Meeting logistics
- Event coordination
- Visitor management
- Vendor liaison
- Supply management
- Safety compliance
- Office maintenance
- Team collaboration
- Effective communication
- Customer satisfaction
- Relationship management
- Confidentiality and discretion handling
- Data retrieval
Certification
- Qualsafe Level 3 Award in Emergency First Aid at Work (RQF) - 2026
- Fire Warden Certification - 2026
- Consistently Delivering Exceptional Service – Part 1 & 2; Hamilton Mercer (2025)
- Customer Service & Banking Codes – IIBF (2012)
Affiliations
- Sketching
- Dancing
- Reading
Languages
Hindi
Native
English
Fluent
Work preference
Work Type
Full timeLocation preference
On-siteHybridTimeline
Workplace Assistant
AMPA Holdings LLP
2023.11 - Current
Service Relationship Manager
Kotak Mahindra Bank Ltd.
2014.01 - 2017.03
Customer Service Executive
RBS N.V.
2010.07 - 2013.12
Front Desk Officer
ABN AMRO Bank
2008.09 - 2010.06
Bachelors - Commerce (Hons)
Delhi University
2005.04 - 2008.03