Diulio Silva

• Acted as the main point of contact between internal departments (facilities, security, IT) and external vendors to ensure seamless operations.
• Facilitated internal and external events, collaborating with multiple stakeholders to ensure logistical success.
• Responsible for management, maintenance, and upkeep of office, and reception areas, ensuring always presentable and fully functioning, raising issues, and following solution process.
• Managed procurement processes by liaising with suppliers, processing purchase orders, and ensuring timely invoice reconciliation.
• Coordinate external and internal events, including space reservations, event space layout, catering, and IT functionalities.
• Performed excellent customer service and built strong client relationships.
• Collaborated effectively with team members, consistently meeting deadlines and exceeding expectations.

Key achievements:

• 285% personal yearly target for Health and Safety good catches. Placed second in EMEA region in the first year.
• Completion of 100% of yearly work orders.
• Given the opportunity to focus on an area of interest - finance.

• Career break (3 months) for childcare responsibilities.

• Performed client journey approach that transformed interactions into memorable experiences ensuring exceptional experience from arrival to departure.
• Coordinated meeting rooms and raising any issues to facilities, security and IT teams.
• Demonstrated reliability, flexibility, honesty, and strong client advocacy.
• Proactively and effectively coordinated and monitor meeting room bookings to ensure maximum utilization of meeting rooms, taking into consideration practicalities and demands of other departments and clients.

• Coordinated administrative duties in the phlebotomy center, ensuring smooth operations.
• Efficiently managed client's queries in person, by phone, and by e-mail.
• Processed payments and managed invoices efficiently.
• Maintained office supplies and initiated replenishment orders as needed.
• Provided exceptional patient service, addressing their concerns and queries with promptness, courtesy, and empathy.
• Trained new health care assistant starters.

Achievements:

• Started as Heath care assistant and promoted to Pathology Coordinator withing two months.

• Achieved 97% of customer satisfaction with more than 5.000 deliveries performed..
• Received consistently positive customer feedback on delivery times and service levels.
• Checked orders before dispatch, ensuring accuracy.

• Conducted meetings with clients from various sectors, demonstrating and presenting products.
• Negotiated B2C contracts for property and vehicle credits.
• Reviewed sales performance and implemented strategies for improvement.
• Demonstrated high communication skills to effectively sell products to clients.
• Prospected customers for large group of joint investors.