Sakshi Chauhan
HOUNSLOW,LONDON
Summary
Results-driven Housekeeping Supervisor with expertise in customer relationship management and operational efficiency. Delivered high customer satisfaction through effective CRM systems and data analytics. Recognised for leadership in managing high-volume communications in the aviation industry, aiming to enhance service delivery in hospitality.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor / Office Coordinator
The Holiday Inn Express Hotel
03.2025 - Current
- Oversaw daily housekeeping operations, ensuring cleanliness in guest rooms and public areas to enhance guest satisfaction.
- Managed stock levels of cleaning supplies, linens, and amenities across guest floors to ensure consistent service delivery.
- Coordinated with front desk and maintenance to handle guest requests smoothly.
- Carried out regular inspections and corrected defects quickly to meet cleanliness standards.
- Coordinated with maintenance staff to resolve repair issues as they arose.
- Applied health and safety policies to keep employees and visitors safe daily.
- Collected and analysed housekeeping data on occupancy, products, and guest feedback to identify improvement areas and enhance service quality.
- Used the OPERA system daily for housekeeping property, work orders, and inventory tools.
- Recorded lost and found details within housekeeping using detailed guest item logs.
Customer Service Executive
Air India
09.2023 - 08.2024
- Delivered 95% customer satisfaction through personalised communication and proactive issue resolution.
- Acted as primary contact for 300+ customers daily, resolving enquiries and managing bookings promptly and accurately.
- Supported internal teams to enhance workflow, reducing complaint resolution time by 20%.
- Captured and analysed customer feedback data, enhancing service consistency and elevating brand experience.
- Trained new staff on service protocols, ensuring adherence to quality standards in guest interactions.
Contact Centre Professional
Lufthansa & Swiss Airlines – Reservation Data Maintenance India Pvt Ltd
08.2022 - 09.2023
- Handled high-volume calls and email enquiries, managing reservations and customer profiles via CRM tools with 99% data accuracy.
- Received recognition from management for exceeding communication quality benchmarks consistently.
- Established trust-based relationships with international clients by delivering professional and empathetic communication.
- Collaborated with data and analytics teams to analyse customer behaviour trends, enhancing engagement strategies.
Sales & Promotion Intern
SOTC Holiday Bazaar
02.2022 - 02.2022
- Delivered customer outreach via calls and events, contributing to an 18% increase in lead conversions.
- Supported marketing and promotional campaigns to engage new customer segments and drive interest.
- Refined communication techniques through practice in diverse settings, enhancing effectiveness in outreach.
Education
Master’s - International Tourism and Aviation Management
University of West London
UK09-2025
Bachelor of Arts - Political Science (Honours)
Delhi University
India01-2022
Diploma - Advanced Tour & Travel Management
Delhi University
India01-2022
Skills
- Housekeeping inspections
- Hospitality operations
- Customer service
- Complaint Handling & Service Recovery
- Customer Relationship & Experience Management (CX)
- CRM Systems & Data Analytics
- Compliance & Professional Integrity
- Leadership aptitude
- Communication skills
Accomplishments
- Increased customer satisfaction by 20% through process streamlining and proactive engagement.
- Maintained 99% data accuracy in CRM systems, ensuring reliable analytics and reporting.
- Supported high-impact engagement initiatives that improved repeat interactions and loyalty.
- Recognised by management for maintaining professionalism and empathy under pressure.
Timeline
Housekeeping Supervisor / Office Coordinator
The Holiday Inn Express Hotel
03.2025 - Current
Customer Service Executive
Air India
09.2023 - 08.2024
Contact Centre Professional
Lufthansa & Swiss Airlines – Reservation Data Maintenance India Pvt Ltd
08.2022 - 09.2023
Sales & Promotion Intern
SOTC Holiday Bazaar
02.2022 - 02.2022
Master’s - International Tourism and Aviation Management
University of West London
Bachelor of Arts - Political Science (Honours)
Delhi University
Diploma - Advanced Tour & Travel Management
Delhi University