Georgiana Alexandra Suteanu
London,Enfield
Summary
Results-driven professional applying for the Field Operation Manager position, offering extensive experience in operational leadership, strategic planning, and field team management. Demonstrated success in recruitment, staff training, performance evaluation, and quality control while ensuring full compliance with health and safety regulations. Highly skilled in coordinating housekeeping and field operations, managing costs, handling crisis situations, and maintaining strong client and guest relations. Recognised for strong communication, problem-solving, and organisational abilities, with a consistent focus on efficiency, attention to detail, and delivering high standards of service across all operations.
Overview
4
4
years of professional experience
Work history
Senior housekeeping supervisor
Hotel Care
City of London, City of London
01.2024 - Current
- Handled unexpected situations efficiently; minimised disruptions to guests' stays.
- Streamlined HR processes by implementing efficient strategies.
- Ensured legal compliance in all HR practices.
- Collaborated with HR department to recruit skilled staff for optimal performance.
- Leveraged network contacts to fill hard-to-recruit positions promptly.
- Prepared detailed reports on daily production activities for managerial review.
- Prepared financial reports and statements to aid analysis activity.
- Coordinated audit processes, ensured regulatory compliance.
- Fostered positive work environment by resolving employee conflicts promptly.
- Conducted inventory checks to ensure sufficient supply availability.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Assessed team performance regularly; identified areas for further training or improvement.
- Carried out regular inspections to uphold quality control standards.
- Audited rooms after cleaning to check cleanliness standards.
- Actioned customer feedback to improve satisfaction ratings.
Housekeeping supervisor
Hotel Care
Holborn, Camden
04.2024 - 01.2025
- Trained staff, improving service quality and consistency.
- Coordinated refurbishment projects to enhance property appeal.
- Oversaw refurbishment projects to enhance property value.
- Performed thorough post-refurbishment testing and quality inspections to ensure best-possible repair.
- Worked alongside architects and contractors during refurbishment projects, enhancing property value.
- Organised staff rota for maximising operational efficiency during peak hours.
- Managed staff rota, ensured smooth operations during peak hours.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
- Streamlined inventory management to minimise waste and reduce costs.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Maintained high standards of hygiene for guest satisfaction.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Managed cleaning product stock in line with COSHH regulations.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Trained staff in proper cleaning, sanitisation and infection control.
- Responded proactively to changing housekeeping requirements.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Stored and disposed of cleaning products and chemicals safely.
- Instructed maintenance staff to complete fixture and fitting repairs.
Warehouse team leader
JJ Food Service
London, Enfield
09.2023 - 03.2024
- Improved warehouse efficiency by streamlining stock management processes.
- Coordinated team tasks to ensure smooth workflow.
- Improved warehouse layout to maximise storage space.
- Maintained high levels of customer satisfaction, collaborating with customer service to assist in resolving customer issues relating to shipping issues.
Housekeeping supervisor
Park Plaza Westminster Bridge
London, City of London
01.2022 - 08.2023
- Ensured smooth operations by promptly addressing housekeeping issues.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Promoted adherence to health and safety regulations for employees' well-being.
- Trained staff, improving service quality and consistency.
- Improved overall cleanliness by implementing new cleaning protocols.
Education
Bachelor of Arts - Business and Entrepreneurship
London College of Contemporary Arts
City of London 10.2024 -
NVQ Level 3 - Health and Social Care
Capital City College
Enfield 09.2020 - 06.2023
GCSEs - English Language
Capital City College
Enfield 09.2021 - 05.2022
GCSEs - Mathematics
Capital City College
Enfield 01.2022 - 05.2023
Skills
- Customer focus
- Strong decision-making capability
- Reliable dependability
- Time-Efficient task completion
- Superior organisation
- Crisis handling aptitude
- Guest relation
- Performance evaluation knowledge
- Decision-Making proficiency
- Strategic planning capabilities
- Leadership excellence
- Staff training
- Staff management
- Performance evaluation
- Housekeeping inspections
- Property development cleaning
- Staff motivation techniques
- Housekeeping rota scheduling
- Recruitment and training
- Health and Safety Compliance
- Attention to Detail
- Training and Development
- Motivational people management
- Housekeeping cost reduction methods
Affiliations
- Reading
- Cooking
- Volunteering
- Fitness Training
Languages
English
Advanced
Romanian
Native
Spanish
Beginner
Turkish
Beginner
Accomplishments
- Collaborated with the General Manager in overseeing a hotel refurbishment and conducted snagging inspections post-construction.
- Awarded Employee of the Month twice for performance and operational contribution.
Timeline
Bachelor of Arts - Business and Entrepreneurship
London College of Contemporary Arts
10.2024 -
Housekeeping supervisor
Hotel Care
04.2024 - 01.2025
Senior housekeeping supervisor
Hotel Care
01.2024 - Current
Warehouse team leader
JJ Food Service
09.2023 - 03.2024
Housekeeping supervisor
Park Plaza Westminster Bridge
01.2022 - 08.2023
GCSEs - Mathematics
Capital City College
01.2022 - 05.2023
GCSEs - English Language
Capital City College
09.2021 - 05.2022
NVQ Level 3 - Health and Social Care
Capital City College
09.2020 - 06.2023