Izabela Kieczko
Southampton,Hampshire
Summary
Dynamic Housekeeping Supervisor with strengths in team motivation and operational excellence. Leads daily briefings to ensure seamless team coordination and high-quality service delivery. Drives performance improvement through effective training and constructive feedback.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
NHS Foundation Trust
Southampton, Hampshire
01.2020 - 05.2023
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Motivated team members to deliver optimum results, leading by example through positive interactions with patients and staff.
- Reported maintenance issues to management, minimising potential safety risks.
- Motivational team leader holds staff to high standards. Collaborates with management to improve operational standards and train skilled, dedicated workforce.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Supervised and supported all new personnel to maximise quality of service and performance.
- Trained and guided housekeepers to use brooms, mops and disinfectant products, performing proper cleaning and maintenance tasks.
- Provided comprehensive training to new employees on proper cleaning techniques and the use of cleaning equipment.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Organised shifts to manage schedule of housekeepers, achieve consistency and fairness and manage smooth operations.
- Organised cleaning and equipment storage areas for easy access.
- Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
- Collaborated with front desk teams to respond promptly to all patients requests.
- Facilitated communication between housekeeping and front desk staff to enhance patients experience.
- Managed maintenance operations ensuring full compliance with established procedures.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
Education
Bachelor of Business Administration - International Relations
University of Warsaw
Warsaw2007
Skills
- Team building
- Housekeeping inspections
- Deep cleaning methods
- Communication and coordination
- Employee training
- Inventory management
- Safety compliance
- Workflow optimization
- Staff motivation
- Maintenance reporting
- Conflict resolution
- Quality assurance
- Time management
- Teamwork
- Housekeeping operations
- Leadership aptitude
- Health and Safety Compliance
- Knowledge of cleaning procedures
- Housekeeping rota scheduling
- Chemical storage
- Training and Development
- Deep cleaning techniques
- Housekeeping staff training
- Workload balancing
- Housekeeping techniques
- Stock inventory
- Housekeeping standards enforcement
- Motivational people management
- Room inspections
- Deep cleaning
- Cleaning product knowledge
- Health and Safety regulations
- Chemical use knowledge
Languages
English
Advanced
C1
Timeline
Housekeeping Supervisor
NHS Foundation Trust
01.2020 - 05.2023
Bachelor of Business Administration - International Relations
University of Warsaw