Sai Ram Korakutty
London,Greater London
Summary
Projects Analysing Consumer Sentiment In Online Reviews Through Data Analytics
Data Analysis is essential for the hospitality sector to maintain details about the customer and to record feed back given by them to later work upon it and enhance the experience of the customer.
The review helps the sector to analyse the likes and dislikes of each individual and provide services according to it. 06/2023 – 07/2023
My project also concluded that online reviews help any industry in gaining accurate information about the consumer experience and it helps the companies in improving the quality of services effectively Profile
To be associated with a growth-oriented company where managerial and leadership skills can help in the development of the company while concurrently helping me to further professional interests in a stimulating environment. ” Certificates Microsoft Power BI Advanced
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Entain
Eastham
05.2022 - 01.2024
- Responsible Gambling and overall compliance strategy
- Develop a sound understanding of the business and products
- Ensure high quality decision by applying Buyer Abuse prevention standard operational procedures Identify known abuse patterns, discover new modules.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Transaction Risk Investigator
Amazon
Hyderabad, India
05.2020 - 12.2020
- Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
- Take appropriate actions to identify and help minimize Amazon financial, legal and reputational risk
- Maintain high levels of confidentiality and data security standards
- Achieve weekly productivity and quality standards for investigations
- Communicate via email to internal customers and financial institutions to make informed decisions about risk.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Enhanced transaction monitoring processes by incorporating advanced data analysis techniques.
- Identified trends in fraudulent activities by analyzing large datasets, leading to the implementation of improved security measures.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.
- Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.
- Developed and maintained comprehensive case files for accurate documentation of investigative findings.
- Assisted law enforcement agencies with ongoing investigations, ensuring timely resolution of complex cases.
- Analyzed transaction patterns by utilizing cutting-edge software tools, uncovering hidden fraud schemes and threats.
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
- Conducted statistical analysis and evaluated risk via use of portfolio management software.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Worked within Natulus to compile and review information with pivot tables and charts.
Education
MBA - Data Analytics
12.2023
Bachelor of Science - Mathematics And Computer Science
04.2017
Skills
- SQL, Python
- Structured query Language, Python
- Power BI
- Microsoft Excel
- Data Visualization
- Data Modelling
- Creating Dashboards and Reports
- Data Handling
Timeline
Customer Service Manager - Entain
05.2022 - 01.2024
Transaction Risk Investigator - Amazon
05.2020 - 12.2020
University of Bedfordshire - MBA, Data Analytics
Vivekananda Degree College - Bachelor of Science, Mathematics And Computer Science