Indupriya Thula
Hounslow,UK
Summary
Motivated master's degree in Computer science aiming for career in the field of data and proficient in implementing business analytics using Python, Excel, and Power BI to manipulate data effectively. Passionate about building data models that fix problems, extracting actionable insights, and creating informative dashboards.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Customer service manager
Entain
London
03.2023 - Current
- Leading, developing and training the colleague to deliver exceptional customer service ensuring a great customer journey and resolving complaints and issues
- Managing the shop to deliver strong performance, shops profit and loss account
- Developed and maintained a deep understanding of betting products enabling informed decision making and the ability to assist customer effectively
- Processed customer transactions including cash handling, and build strong customer relationship
- Collaborated proactively with team to develop and implement impactful marketing strategies, resulting in increased sales across multiple locations, managing the KPIs and compliance guidelines to drive company goals
- Comply with enhanced due diligence policy and procedures, and seek approval of senior management for high-risk customers
- Supporting the AML manager to maintain adequate AML operational process and procedure in line with policies and legal/regulatory obligations
- Analyzing financial documents and statements of customer to identify any suspicious patterns and report it to higher level manager
Data Analyst Intern
ASAP Data solutions LTD
06.2022 - 01.2023
- Designed Power BI data visualization utilizing cross tabs, maps, scatter plots, pie, bar and density charts
- Used Power Bi, Power Pivot to perform the data analysis on different data sources and used Power View and Power map to visualize reports
- Published Power Bi reports in Power Bi service and made dashboards available for end users
- Using different transformations like excel source, data conversions, lookup, OLEDB command, derived columns, OLEDB destination, etc
- Loading these data into a data warehouse like SQL server, by using these data warehouses, based on client requirements we generate the multilingual reports in Power Bi
Software engineer
Wipro private Limited
Hyderabad, India
03.2018 - 04.2021
- Identify where the key priorities are and focus on the short-term priorities but ensure that a plan in place for the longer-term items that will work up for backlog
- Conduct root cause analysis for data discrepancies, identifying underlying issues and implementing corrective measures to enhance data accuracy by 20%
- Proactively identify and pursue opportunities to implement data quality management with data governance for process improvements within the project, resulting in 25% increased efficiency and productivity
- Provide training and support to the wider team in project processes and technical queries, fostering a collaborative, high-performing work environment and quality improvement
- Utilize interpersonal communication skills to effectively engage and collaborate with both internal teams and external stakeholders, fostering smooth interactions and seamless operations
- Implement tools for robust quality data analysis techniques on large and complex datasets to ensure consistency, accuracy, and relevance to data integrity with trends, patterns for advanced results for a SaaS product
- Write SQL queries to obtain data from multiple tables to spool into CSV format for further analysis
- Work together with stakeholders to ensure that requirements are updated and reviewed during the database development process to ensure alignment with changing business demands, as an agile process
- Deliver ad-hoc data reports on time with an average turnaround time of 24 hours as per the laid quality standards and in line with business strategy
Education
Master's Degree (MSc) 2:1 Honours - Computer science
University of East London
05.2021 - 02.2023
Bachelor of Technology (BTech) First-Class Honours - Electronics, Computer Science
Jawaharlal Technological University
Skills
- SQL Server
- Analytical problem solving
- Relationship-building
- PostgresSQL
- PowerBI
- Python
- Pandas
- NumPy
- Matplotlib
- Seaborn
- Microsoft Word
- Excel
- PowerPoint
- Jupyter Notebook
- Leadership
- Team player
- Communication
- Quick Learner
- Optimistic
- Positive Attitude
- Curious
- Innovative
Accomplishments
Best Upcoming Tech Talent of the Year 2018: Honoured as the Best Upcoming Tech Talent of the Year 2018 for demonstrating exceptional skills in the field of technology.
Best Employee of the Year 2019: Recognized for outstanding contributions and dedication, awarded the title of Best Employee of the Year 2019 in acknowledgment of exemplary performance and commitment.
References
References available upon request.
Timeline
Customer service manager
Entain
03.2023 - Current
Data Analyst Intern
ASAP Data solutions LTD
06.2022 - 01.2023
Master's Degree (MSc) 2:1 Honours - Computer science
University of East London
05.2021 - 02.2023
Software engineer
Wipro private Limited
03.2018 - 04.2021
Bachelor of Technology (BTech) First-Class Honours - Electronics, Computer Science
Jawaharlal Technological University
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