Safa Saleh
London,Essex
Summary
Dedicated Finance and Accounting undergraduate at Brunel University with a strong foundation in client-facing roles and corporate simulations. Currently balancing roles as an Optical Assistant and Carer, demonstrating exceptional multitasking, attention to detail and a commitment to professional service. Complemented by virtual experience with PwC, KPMG, and The Bank of England, I have a keen understanding of audit, tax, and financial analysis. A proactive hands-on learner seeking an apprenticeship to apply my academic knowledge and strong work thing within a practical, fast paced professional environment
Overview
2026
2026
years of professional experience
Work History
Optical Assistant
Eye Hut Opticians
London, Walthamstow
2025.01 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to meet and exceed target outcomes.
- Achieved service time and quality benchmarks consistently.
- Engaged customers to identify needs and enhance service delivery.
- Handled complaints with empathy, ensuring satisfactory issue resolution.
- Managed appointment scheduling and reminders to optimize clinic workflow.
- Maintained current knowledge of eyewear trends and optical technology for informed customer advice.
- Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
- Adjusted frames to cater to customers' needs and specifications.
Secondary Carer
Redbridge Adult Social Care
London
2024.02 - Current
- Delivered compassionate care to one patient, fostering a strong, trusting relationship.
- Accompanied patient to appointments and social events, providing necessary support.
- Assisted patient with feeding, hydration, and medication administration as needed.
- Supported patient during sensitive tasks, including bathing and toileting.
- Engaged in companionship activities such as watching movies and outings.
- Maintained cleanliness and organization of living spaces through housekeeping tasks.
- Handled linens and laundry to ensure a comfortable environment.
Customer Assistant
Plated by Aux Pains de Papy
Farringdon
2024.01 - 2024.05
- Packaged bakery goods to ensure appealing presentation and protection for takeaway or delivery.
- Maintained hygiene of counters, preparation tables, and displays through regular sanitation and deep cleaning.
- Provided warm, friendly customer service to create excellent first impressions.
- Executed safe working practices to comply with occupational health and safety regulations.
- Operated bakery equipment, including mixers, ovens, and dough proofers, adhering to strict safety protocols.
- Trained new staff on bakery procedures, equipment operation, and customer service standards to enhance team capabilities.
- Conducted daily cleaning and maintenance tasks to uphold hygiene and safety standards throughout the bakery.
Online Work Experience
Young Professionals
- Participated in eight-hour internship with KPMG Canada online.
- Engaged in online work placements with Santander, KPMG Canada, Clifford Chance Law Firm, and Browne Jacobson.
- Attended virtual seminars hosted by PWC, KPMG, The Bank of England, and The Bank of Scotland to enhance finance knowledge.
Education
Foundation Year -
London South Bank University
London, England2025
A-Levels -
Seven Kings High School
London Colney, HRT2024
GCSEs -
Sven Kings High School
London2022
Skills
- Customer relationship management
- Sales transactions and processing
- Team collaboration
- Inventory management
- Microsoft Excel proficiency
- Cash handling and invoicing
- Client interaction and support
- Problem resolution strategies
- Deadline awareness and attention to detail
- Sales data analysis
- Effective communication skills
- Budget forecasting
Languages
English
Proficient
C2
Hindi
Advanced
C1
Gujarati
Advanced
C1
Timeline
Optical Assistant
Eye Hut Opticians
2025.01 - Current
Secondary Carer
Redbridge Adult Social Care
2024.02 - Current
Customer Assistant
Plated by Aux Pains de Papy
2024.01 - 2024.05
Online Work Experience
Young Professionals
Foundation Year -
London South Bank University
A-Levels -
Seven Kings High School
GCSEs -
Sven Kings High School