Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Colin Routledge

Sawbridgeworth,Hertfordshire

Summary

i try to create positive customer experiences throughout the store. I manage appointment scheduling and customer check-ins, optimising speed and satisfaction. I also try to deliver accurate sight testing and payment processing, ensuring there is no build up in any part of the process.

I also am used to having trickier customers and am able to keep professional even if it is not reciprocated.

Overview

3
3
years of professional experience

Work History

Optical Assistant

Specsavers Opticians
Sawbridgeworth, Hertfordshire
04.2024 - Current

.Ensuring customers are checked in efficiently and with the correct appointment type

.Carrying out Normal and OCT sight tests in a professional enviroment

.Racing against the clock and managing appointment timings properly

.Finding orders for customer collections

.Ensuring all customers are satasfied througout the store

.Handling the amount customers must pay

.helped with store closure/end of day tasks

.following various hygine protocols

Retail Cashier

Cammas Hall
Sawbridgeworth, Hertfordshire
01.2023 - 03.2023
  • Dealt with customer needs and complaints
  • processed payments for the maze
  • helped with food and drinks in the kitchen
  • ensured shelves are properly stocked and presentable
  • guided customers on where to go
  • Various end of day jobs

Education

A-Levels - Economics/Business/Media

Leventhorpe sixth form
Sawbridgeworth, HRT
01-2025

Skills

  • Customer relationship management
  • Appointment scheduling
  • Optical testing
  • Retail operations
  • Sales support
  • Payment processing
  • Hygiene compliance
  • Customer satisfaction

Languages

English
Proficient
C2
Spanish
Elementary
A2

Interests

  • Grade 6 Piano
  • video editing
  • casual football

Timeline

Optical Assistant

Specsavers Opticians
04.2024 - Current

Retail Cashier

Cammas Hall
01.2023 - 03.2023

A-Levels - Economics/Business/Media

Leventhorpe sixth form
Colin Routledge