Faiza Mahmood
london,England
Summary
Customer-oriented graduate with a BSc (Hons) in Pharmacology and experience in retail and optical settings. Delivers high-quality patient support in fast-paced environments while effectively utilising IT systems. Quick to learn new clinical and technical processes, with a commitment to advancing in optometry.
Overview
11
11
years of professional experience
Work History
Optical Assistant
Specsavers
Sutton, England
11.2025 - Current
- Guided patients in frame selection, lens options, and aftercare, developing strong communication skills and fostering patient trust.
- Assisted patients by conducting pre-screening tests to support eye examinations and ensure a smooth, professional customer experience.
- Handled administrative duties, including appointment booking and record updates, ensuring accuracy and compliance with optical practice procedures.
Customer Service Team Member
Flying Tiger Copenhagen
London
04.2022 - 08.2024
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently resulting in a 20% increase in ratings.
- Managed daily customer interactions via phone and email to ensure responsive service.
- Developed comprehensive product and service knowledge to deliver accurate information, fostering customer trust.
- Mentored new hires by sharing best practices and experiences which resulted in 15% faster onboarding and increased confidence in handling customer interactions.
Lab assistance
The city school
04.2015 - 06.2017
- Documented laboratory processes accurately, ensuring data integrity and enabling reproducibility of research findings.
- Managed materials, maintaining supply inventories and transporting equipment to support laboratory operations.
- Pakistan
Education
BSc Hons - Pharmacology
University of East London
England01-2024
Access to HE Diploma - science
Kingston collage
01-2021
GCSE - English, Math, Combine science and Urdu
Southfield Academy
London01-2020
Skills
- Optical dispensing
- Appointment scheduling
- Patient interaction
- Customer relationship management
- Attention to detail
- Time management
- Teamwork
- Problem-Solving
- Interpersonal communication
Languages
English
Urdu
Panjabi
Hindi
Hobbies and Interests
- Book reading and journals
- Badminton
- Video editing
- Gardening
Timeline
Optical Assistant
Specsavers
11.2025 - Current
Customer Service Team Member
Flying Tiger Copenhagen
04.2022 - 08.2024
Lab assistance
The city school
04.2015 - 06.2017
BSc Hons - Pharmacology
University of East London
Access to HE Diploma - science
Kingston collage
GCSE - English, Math, Combine science and Urdu
Southfield Academy