Sandra Adjei-mensah
Newcastle upon Tyne,Tyne and Wear
Summary
A polished, versatile, and highly accomplished professional with extensive expertise across training, design, compliance, leadership, hospitality, commercial awareness, and customer service. Recognised for delivering engaging, high-quality training, elevating team performance, and maintaining exceptional operational standards. I bring a refined blend of corporate leadership, hands-on operational excellence, and entrepreneurial success. I am known for my professionalism, organisation, and commitment to excellence, with a strong ability to inspire confidence, build capability, and deliver outstanding results.
Overview
2026
2026
years of professional experience
Work History
Group Training Lead
SSP
01.2021 - 12.2025
- Lead the design and delivery of training for a company-wide cash and inventory system.
- Support system adoption and operational accuracy.
- Coordinated training sessions across multiple locations to ensure comprehensive participation and business readiness.
- Deliver virtual and in-person training across multiple sites.
- Facilitated interactive adult learning sessions by encouraging participation and feedback.
- Create engaging, accessible learning materials.
- Administered course content, schedules, and attendance using learning management system (LMS) to streamline training delivery.
- Collaborate with clients, shareholders and senior business leads.
- Prepared instructional materials in handbooks, visual aids and demonstration models.
System & Compliance Training Officer
SSP
12.2017 - 12.2020
- Designed and delivered comprehensive training programmes tailored to the organisation's goals and employee needs.
- Designed and delivered comprehensive training programmes for new recruits, enhancing operational efficiency and readiness.
- Delivered training for internal business systems, developing compliance materials to support organisational requirements.
- Facilitated workshops each month, engaging participants to foster understanding and application of compliance standards.
- Maintain consistent training and compliance standards.
- Developed bespoke training materials, including manuals, course notes, and multimedia visual aids.
- Assisted operational teams across the country to enhance productivity.
- Coordinated and supervised end-to-end recruitment processes, from applications to inductions.
Learning Support Apprenticeship Advisor
SSP
01.2015 - 12.2020
- Support learners through Level 3 and 4 apprenticeship programmes.
- Ensuring successful qualification completion.
- Provided coaching and mentoring to enhance team skills.
- Identified issues, analysed information and provided solutions to problems.
- Tracked project progress and team goals to ensure alignment with objectives.
- Built and maintained courteous and effective working relationships.
- Assumed additional tasks to support team objectives and improve workflow.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Created and shared communications for team meetings to enhance information flow.
- Implemented regulatory standards and policies to maintain a safe working environment.
- Developed excellent working knowledge of industry trends and improvements in processes.
General Manager
SSP
Newcastle Airport
12.2008 - 12.2014
- Lead high-volume airport units, delivering strong commercial performance and exceptional service.
- Deliver profitable, well-run operations.
- Spearheaded operational improvements, significantly reducing costs while enhancing overall efficiency across departments.
- Controlled expenses and allocated financial resources to reach budget goals.
- Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
- Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Develop and motivate high-performing teams.
- Promote staff into leadership roles.
- Maintain full compliance with safety and food standards.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Built successful business culture focused on performance optimisation and goal attainment.
Business Owner
The Kaff
- Successfully operated an independent café.
- Managed accounts, stock, and staff.
- Developed menus based on customer insight.
- Built a loyal and consistent customer base.
- Controlled expenses and allocated financial resources to reach budget goals.
- Maintained accurate records for operations, inventory, income and expenses.
- Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
- Met with product suppliers, negotiated supply contracts and established partnerships to facilitate delivery of raw materials and products.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Negotiated contracts with suppliers and service providers to secure advantageous terms and reduce operational costs.
Area Manager
Burger King
- Progressed from Counter Staff to Area Manager, gaining extensive leadership, operational, and customer service expertise across multiple sites.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Promoted positive customer service experience by promptly resolving conflicts.
- Recruited and hired top talent across multiple functions.
- Managed inventory levels across all sites, optimising stock control to meet customer demand without overstocking.
- Analysed market trends to identify opportunities for business growth and competitive advantage.
Education
7 CSEs -
Blakelaw High School
Skills
- Training Design & Delivery
- Leadership & Team Development
- Customer Experience Excellence
- Compliance & Health & Safety
- Coaching & Mentoring
- Business Systems Training
- Safeguarding & Wellbeing
- Operational Management
- Project management
- Compliance development
- Stakeholder collaboration
- Financial management
- Positive attitude
- Creative thinking
- Decision making
- Client Relationship Management
- Public speaking
- Negotiation expertise
- Strategic planning
- Critical-thinking
- Motivational
- Organisation
- Financial reporting
- Stock, Budget & Financial Control
References
Available on request
Timeline
Group Training Lead
SSP
01.2021 - 12.2025
System & Compliance Training Officer
SSP
12.2017 - 12.2020
Learning Support Apprenticeship Advisor
SSP
01.2015 - 12.2020
General Manager
SSP
12.2008 - 12.2014
Business Owner
The Kaff
Area Manager
Burger King
7 CSEs -
Blakelaw High School