Yasmin Abdi
Camden,Greater London
Summary
Accomplished professional with expertise in healthcare IT systems, including SystemOne, EPR, Meditech, Cerner, and Epic. Demonstrates proficiency in SQL, Tableau, Power BI, and Microsoft Suite for effective data analysis and visualisation. Skilled in workflow analysis, process mapping, and system configuration to optimise operations. Adept at stakeholder management and training design & delivery to enhance team performance. Committed to leveraging problem-solving abilities and interpersonal communication skills to drive innovation in eLearning analytics.
Overview
8
8
years of professional experience
Work history
Implementation Change Lead Consultant
University London College Hospital
2024.09 - 2026.02
- Managed implementation schedules and risks, coordinating with stakeholders to ensure successful system adoption.
- Designed and delivered training programs for clinical staff, improving EPR usage and confidence.
- Oversaw data migration and configuration processes, ensuring compliance and accuracy.
- Acted as SME for transformational initiatives, supporting multiple concurrent projects.
- Achieved project completion ahead of schedule through meticulous planning.
- Maintained continuous professional development to stay abreast of industry trends and best practices.
- Devised effective change management strategies, promoting smoother transitions during organisational shifts.
- Developed comprehensive project plans to ensure timely delivery.
Technical Support Analyst SystemONE
Barts Health NHS Trust
2025.04 - 2025.07
- Served as primary contact for day-to-day SystmOne queries at St Barts specialist palliative care.
- Maintained system functionality and implemented necessary updates.
- Conducted ongoing system reviews and recommended appropriate changes.
- Collaborated with Data Analyst to monitor data input quality and ensure reporting accuracy.
- Delivered training and support to SystmOne staff users at Parts.
- Ensured integration of Barts systems with external electronic healthcare systems, including GPs.
- Developed and implemented governance procedures and policies related to SystmOne.
- Provided timely solutions to technical inquiries, strengthening client relationships.
Cerner Change Management
London North West Healthcare NHS Trust
2022.10 - 2024.09
- Collaborated with stakeholders and project team to assess organisational readiness for change.
- Participated in local policy formulation and implementation as needed.
- Documented and reviewed implemented business changes for compliance.
- Produced collateral, including Standard Operating Procedures, to support new working methods.
- Analysed strategic and clinical drivers for change, prioritising desired benefits.
- Ensured user requirements reflected in software configuration while evaluating impacts on staff processes.
- Identified clinical constraints and risks, developing appropriate mitigating strategies.
- Investigated current business processes with clinical teams and NHS managers to highlight areas for improvement.
Principal Trainer
St guys Hospital
2022.01 - 2023.01
- Developed high-quality training materials, including manuals and eLearning packages, approved by subject matter experts.
- Enhanced employee skills with effective hands-on coaching.
- Promoted a positive learning culture within organisation.
- Updated existing training materials to keep content relevant and up-to-date.
- Communicated complex workflows, managing potential contentious situations effectively.
- Directed decision-making in highly emotive workshops and meetings.
- Guided staff in designing new patient pathways.
- Delivered formal presentations to large staff groups and provided one-to-one or group training as needed.
- Ensured compliance with Trust policies while educating GSTT and partner organisations.
- Participated in continuous professional development and achieved Train the Trainer accreditation.
- Managed course bookings and recorded attendance accurately on the Learning Management System (LMS).
- Facilitated practical sessions for real-world application of concepts.
- Utilised latest e-learning tools for dynamic remote training sessions.
- Created detailed training schedules for optimal time management.
Business Analyst
St George’s University Hospital NHS Foundation Trust
2020.05 - 2022.01
- Led process mapping and configuration for Cerner implementation.
- Conducted stakeholder workshops and system testing.
- Ensured data quality and backend configuration alignment.
- Simplified complex data into understandable presentations, facilitating better communication amongst teams.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
- Facilitated smooth project execution by developing comprehensive project plans.
- Implemented cost-saving measures through rigorous budget management and careful resource allocation.
- Participated in regular audits guaranteeing compliance with industry regulations.
- Engaged in contract negotiations that resulted in favourable terms for our organisation.
- Improved client relationships by addressing and managing their needs effectively.
IT Helpdesk Analyst
Imperial College NHS Trust
2018.01 - 2021.06
- Delivered first and second line support via phone and email.
- Managed Active Directory and Office 365 accounts effectively.
- Installed and supported over 300 Windows-based systems.
- Provided technical support for hardware and software issues.
- Executed hardware installations including PCs, printers, and scanners.
- Configured network setups, including patching, switches, and wireless networking.
- Monitored Local Area Network condition; liaised with vendors to resolve issues.
- Conducted user account management, data backup, and printing operations.
Education
MSc - Clinical Psychology
Brunel University
London 10/2018 - 06/2019
BA - Education Studies
Middlesex University
LondonGCSEs - 9 A-C incl. Maths, English, Science
Haverstock Secondary School
LondonSkills
- Nourish
- SystemOne
- EPR
- Meditech
- Cerner
- Epic
- A
- Network
- Windows 10
- RIO
- SQL
- Tableau
- Power BI
- Kanban
- Microsoft Suite
- Workflow Analysis
- Process Mapping
- UAT
- System Configuration
- Stakeholder Management
- Training Design & Delivery
- Problem Solving
- Interpersonal Communication
- Time Management
- ELearning analytics
Personal Information
References
Available upon request.
Timeline
Technical Support Analyst SystemONE
Barts Health NHS Trust
2025.04 - 2025.07
Implementation Change Lead Consultant
University London College Hospital
2024.09 - 2026.02
Cerner Change Management
London North West Healthcare NHS Trust
2022.10 - 2024.09
Principal Trainer
St guys Hospital
2022.01 - 2023.01
Business Analyst
St George’s University Hospital NHS Foundation Trust
2020.05 - 2022.01
IT Helpdesk Analyst
Imperial College NHS Trust
2018.01 - 2021.06
BA - Education Studies
Middlesex University
GCSEs - 9 A-C incl. Maths, English, Science
Haverstock Secondary School
MSc - Clinical Psychology
Brunel University
10/2018 - 06/2019