Hannah Celiz
Essex
Summary
Experienced Training Manager with over 11 years of progression within Axis Europe, supported by a CIPD Level 5 Associate Diploma in People Management, CIPD Level 3 qualification, and a Diploma in Customer Service. Skilled in learning and development, employee onboarding, training design and delivery, coaching, stakeholder management, and organisational development.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Training Manager
Axis Europe
04.2022 - 06.2026
- Lead delivery and development of training programmes across operational and customer service functions.
- Design and maintain training materials, user guides, process maps, and learning resources.
- Deliver onboarding and refresher training programmes.
- Support business change initiatives and system implementations through effective training strategies.
Systems and Customer Service Trainer
Axis Europe
11.2016 - 04.2022
- Delivered systems and customer service training to new and existing employees.
- Created training materials and process documentation.
- Facilitated classroom, virtual and one-to-one learning sessions.
Scheduler / Planner
Axis Europe
12.2015 - 11.2016
- Coordinated scheduling and resource allocation for operational teams.
- Managed appointments and workloads to meet service delivery targets.
Call Handler
Axis Europe
01.2015 - 12.2015
- Managed inbound customer enquiries and service requests.
- Delivered excellent customer service while meeting performance targets.
Hairstylist
Shimmer Hair Studio Ltd
01.2013 - 01.2015
- Provided professional hairdressing services and built strong client relationships.
Education
GCSEs -
Frances Bardsley School For Girls
09.2006 - 07.2012
Skills
- Learning & Development
- Training Design & Delivery
- Induction & Onboarding Programmes
- Coaching & Mentoring
- Training Needs Analysis
- Performance Improvement
- Customer Service Excellence
- Stakeholder Management
- Systems Training
- Process Improvement
- Workshop Facilitation
- Microsoft Office
- Microsoft Visio
- Coaching expertise
- Training software usage
- New hire orientation conducting
- E-Learning platforms
- Knowledge of gdpr
Certification
- CIPD Level 5 Associate Diploma in People Management
- CIPD Level 3 Qualification
- Diploma in Customer Service
Accomplishments
- Achieved four promotions during an 11-year career with Axis Europe.
- Progressed from Call Handler to Training Manager.
- Developed and delivered onboarding and refresher training programmes.
Timeline
Training Manager
Axis Europe
04.2022 - 06.2026
Systems and Customer Service Trainer
Axis Europe
11.2016 - 04.2022
Scheduler / Planner
Axis Europe
12.2015 - 11.2016
Call Handler
Axis Europe
01.2015 - 12.2015
Hairstylist
Shimmer Hair Studio Ltd
01.2013 - 01.2015
GCSEs -
Frances Bardsley School For Girls
09.2006 - 07.2012