Sadie Norman
Coventry,West Midlands
Summary
Friendly Bartender with exceptional customer service and cleanliness skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Community care worker
Scott Care Ltd
Rochester, Medway
11.2022 - 02.2023
- Drove continuous improvement by regularly evaluating service delivery, consulting with clients to identify future needs.
- Administered oral and topical medication following instructions from medical personnel.
- Optimised hydration and nutrition levels by prompting fluid intake and providing meals.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Guaranteed positive customer outcomes, creating care and support and plans and performing appropriate risk assessments.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
Customer care
McDonald's
Rugby, Warwickshire
01.2022 - 08.2022
- Upheld highest level of customer care standards.
- Provided exceptional customer care through enthusiastic, friendly party hosting.
- Trained new employees to deliver first-class customer care.
- Provided first-class customer care through helpful, friendly service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Consistently exceeded daily cleaning quotas.
Parcel sorter
Siamo Recruitment
Rugby, Warwickshire
10.2021 - 01.2022
- Cleaned shipping and pallet areas for orderly work spaces.
- Applied improved loading strategies to maintain continuous flow throughout the warehouse.
- Operated mail sorting machinery, including setup and safety checks.
- Maintained a working environment free from hazard, promptly reporting all safety incidents or concerns to management.
- Manually loaded, unloaded and moved parcels, lifting and carrying up to 50kg.
Education
GCSEs - Maths, English Language, English Literature, Fine Art, Photography
Finham Park School
Coventry 09.2015 - 03.2020
A-Levels - Physical Education
Educ8
Coventry 08.2018 - 05.2019
NVQ Level 1 - Body Mechanics
Coventry City College
Coventry 09.2020 - 05.2021
Skills
- Problem solving
- Hospitality expertise
- Strong communication
- Food service
- Expert multitasker
- Exemplary hygiene standards
- Allergy awareness
- Cash control
- Verbal communication
- Extensive beer knowledge
- Customer service
- Team player
- Heavy manual lifting
- Self-motivated
Timeline
Community care worker
Scott Care Ltd
11.2022 - 02.2023
Customer care
McDonald's
01.2022 - 08.2022
Parcel sorter
Siamo Recruitment
10.2021 - 01.2022
NVQ Level 1 - Body Mechanics
Coventry City College
09.2020 - 05.2021
A-Levels - Physical Education
Educ8
08.2018 - 05.2019
GCSEs - Maths, English Language, English Literature, Fine Art, Photography
Finham Park School
09.2015 - 03.2020