Sadhana Venkatesan
Ipswich,Suffolk
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Business development manager
S&V Retailing Limited
Bury st edmunds, Suffolk
2025.05 - Current
- Collaborated with stakeholders to align business goals and objectives.
- Conducted market research to identify potential business opportunities.
- Handled crisis situations effectively, minimising impact on business operations.
- Spearheaded training programmes, enhancing team capabilities.
- Executed successful product launches, driving market penetration.
- Developed strategic partnerships for sustained growth.
- Assessed competitor activities for strategic positioning.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Negotiated contracts with vendors to secure best possible terms.
Customer Services Executive
Convifuel limited
Birmingham, UK
2023.11 - 2025.02
- Developed strong product knowledge, customers appreciated the extra information.
- Recorded customer interactions, providing valuable data for management review.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Handled high volume calls whilst maintaining professionalism and composure.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Assisted in training new staff to ensure consistency in service delivery.
Talent Acquisition Specialist
Relevantz Technologies
Chennai, India
2021.10 - 2023.05
- Fostered positive candidate relationships throughout the recruitment cycle, thus enhancing employer branding.
- Utilised social media platforms effectively to attract top-tier talent.
- Implemented diversity and inclusion practices within hiring processes fostering a balanced workplace environment.
- Attended job fairs and recruitment events, promoting company as an employer of choice amongst potential hires.
- Conducted initial applicant screenings which led to high-quality shortlists for hiring managers.
- Developed strong professional networks through LinkedIn providing access to a wider talent pool.
- Bolstered candidate pipeline with proactive outreach to potential applicants.
- Managed internal referrals programme encouraging employee participation in talent acquisition process.
- Kept up-to-date with latest industry trends thereby refining recruitment strategies accordingly.
- Collaborated closely with hiring managers for understanding specific role requirements and ideal candidate profiles.
- Streamlined recruitment processes for improved efficiency in sourcing candidates.
- Utilised applicant tracking system efficiently for seamless management of applications.
- Negotiated offer packages effectively ensuring mutual satisfaction between candidates and organisation.
- Used data driven approach in recruitment activities resulting in more objective hiring decisions.
- Coordinated interviews and selection procedures that yielded successful hires.
- Provided detailed feedback after interview rounds, leading to improved candidate experience.
- Facilitated induction programmes for new employees ensuring smooth transition into company culture and norms.
- Attracted, engaged and nurtured top talent using different recruitment methods including LinkedIn, social media and online job boards.
- Conducted initial first screen interviews for high volume of candidates within target timeframes for fast-paced recruitment process.
Human Resources Assistant
Expert IN Solutions Pvt Ltd
Chennai, India
2020.12 - 2021.09
- Assisted in the development of HR policies for a more harmonious work environment.
- Prepared personnel files, keeping all employee records up-to-date.
- Collaborated closely with department managers for better cross-functional communication.
- Conducted exit interviews for valuable feedback from departing employees.
- Aided in the resolution of employee grievances, fostering a healthier workplace culture.
- Achieved improved relations with staff through regular one-on-one meetings.
- Supported new hires during onboarding process, helping them settle into roles faster.
- Oversaw scheduling of annual leave requests avoiding understaffing issues during peak holiday seasons.
- Streamlined recruitment process for more efficient hiring.
- Enhanced employee engagement by organising team building activities.
- Completed timely reports on HR metrics contributing towards strategic planning.
- Participated in job fairs to attract top talent and diversify candidate pool.
- Handled administration of benefits program which increased overall staff satisfaction.
- Maintained employee records, ensuring compliance with data protection regulations.
- Handled correspondence between departments improving internal communication.
- Managed payroll system to ensure timely and accurate payments.
- Ensured adherence to employment laws, minimising legal risks.
- Provided support during performance review processes, leading to smoother operations.
- Coordinated training sessions to enhance employees' skills and knowledge.
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
- Coordinated employee exit interviews and paperwork.
- Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Assisted with meetings and presentations within company.
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Helped with planning and execution of benefits enrollment, employee recognition events and other special occasions.
- Protected company assets, ensuring secure returning of employee equipment during off-boarding process.
- Collated information and statistics on company HR provisions for functionality analysis and assessment.
- Maintained employee confidentiality, reviewing and updating HR systems in conformance with GDPR.
- Processed month-end payroll for prompt staff payments.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Prepared and distributed payslips detailing pay and deductions.
- Calculated and recorded monthly staff salaries and contractor payments.
- Recorded completed staff training for reflection in performance and salary reviews.
- Stored and processed job applications, providing selected candidate information to recruiters.
Human Resources Officer
Next Innovation Asia
Chennai, India
2019.06 - 2020.10
- Kick-started cultural change initiative within organisation, nurturing a positive and collaborative work atmosphere.
- Managed complex employee relations issues to minimise workplace conflicts.
- Maintained accurate personnel records, ensuring data privacy regulations are met at all times.
- Led diversity initiatives throughout organisation, promoting an inclusive work culture for all employees.
- Piloted the roll-out of company-wide digital transformation project in HR department.
- Implemented flexible working arrangements for improved work-life balance of employees.
- Coordinated company-wide training programmes, enhancing overall skill sets of employees.
- Facilitated smooth communication channels through regular team meetings for better understanding among staff members.
- Increased staff retention rate through developing comprehensive training programmes.
- Streamlined HR processes with introduction of advanced HR software solutions.
- Developed robust company policies to foster a fair and transparent working environment.
- Handled contract negotiations with labour unions, safeguarding interests of both parties involved.
- Enhanced employee morale by implementing effective rewards and recognition schemes.
- Managed grievance handling procedures efficiently, reducing instances of internal conflict.
- Conducted regular recruitment drives for hiring top talent in the industry.
- Ensured compliance to employment regulations by staying updated on latest HR policies.
- Monitored adherence to health and safety regulations, safeguarding wellbeing of staff members at work premises.
- Streamlined payroll management process, ensuring timely payment cycles for all employees.
Human Resources Officer
Sun Developers
Chennai, India
2014.06 - 2017.08
- Monitored adherence to health and safety regulations, safeguarding wellbeing of staff members at work premises.
- Ensured compliance to employment regulations by staying updated on latest HR policies.
- Developed robust company policies to foster a fair and transparent working environment.
- Enhanced employee morale by implementing effective rewards and recognition schemes.
- Kick-started cultural change initiative within organisation, nurturing a positive and collaborative work atmosphere.
- Streamlined payroll management process, ensuring timely payment cycles for all employees.
- Conducted regular recruitment drives for hiring top talent in the industry.
- Managed grievance handling procedures efficiently, reducing instances of internal conflict.
- Implemented flexible working arrangements for improved work-life balance of employees.
- Facilitated smooth communication channels through regular team meetings for better understanding among staff members.
- Increased staff retention rate through developing comprehensive training programmes.
- Coordinated company-wide training programmes, enhancing overall skill sets of employees.
- Streamlined HR processes with introduction of advanced HR software solutions.
- Maintained accurate personnel records, ensuring data privacy regulations are met at all times.
- Managed complex employee relations issues to minimise workplace conflicts.
- Led diversity initiatives throughout organisation, promoting an inclusive work culture for all employees.
- Coordinated training and handled logistics and administrative tasks.
- Assessed and improved compensation packages, attracting highly qualified applicants for organisational vacancies.
Education
Master of Science - Marketing Management
Coventry University
Coventry 2023.05 - 2024.05
MBA - HR & Finance
Rajalakshmi Engineering College
Chennai 2017.09 - 2019.04
Bachelor of Science - Electronics &Communication Science
Bakthavasalam Memorial college for women
Chennai 2011.05 - 2014.05
Skills
- Leadership aptitude
- Resilient to pressure
- Adaptability to market changes
- Customer relationship management software
- Key account handling
- Customer retention tactics
- Change implementation
- Performance tracking and evaluations
Accomplishments
Honour of getting the best employee awards at Relevantz for Delivery, highest number of closing positions in the business with recruitment strategies.
Timeline
Business development manager
S&V Retailing Limited
2025.05 - Current
Customer Services Executive
Convifuel limited
2023.11 - 2025.02
Master of Science - Marketing Management
Coventry University
2023.05 - 2024.05
Talent Acquisition Specialist
Relevantz Technologies
2021.10 - 2023.05
Human Resources Assistant
Expert IN Solutions Pvt Ltd
2020.12 - 2021.09
Human Resources Officer
Next Innovation Asia
2019.06 - 2020.10
MBA - HR & Finance
Rajalakshmi Engineering College
2017.09 - 2019.04
Human Resources Officer
Sun Developers
2014.06 - 2017.08
Bachelor of Science - Electronics &Communication Science
Bakthavasalam Memorial college for women
2011.05 - 2014.05